Business ProfileforWestJet Airlines

I rated Westjet a 1 on their website only because i cannot rate it lower. Westjet's change policy is truly awful. I fully understand a reasonable charge for change but this last experience will make me bitter for a long long time. My 14 yr old son and I are going to ************ from ** to visit family and welcome a new baby to the family. My wife booked us tickets as a surprise, but booked the wrong return date (my fault). When we finally got through to a westjet agent (because we are busy people and wait times are horrendous) the change to extend our trip 2 days was $1200 each and through an agent $1000 for both. (To book new flights were $1200). I don't mind paying for change or my own mistakes but this charge is absolutely disgusting. Even though we booked early and got a good deal, the purchase price for our return ticket went up exactly the same amount (app. $600 each) as the desired return ticket (app. $600 each). I think a fair exchange rate could have been given considering this fact. I would have been ok with paying the ridiculous change fee Westjet charges now, but to be penalised for buying early seems extremely unfair. In the past I have always had loyalty to Westjet and felt that loyalty back when flying, booking and changing flights. That is gone on Westjets behalf and I can see myself looking to ********** in the future, or hopefully some new airline that wants a loyal customer base and can show some integrity when circumstances change for the customer. Truly disappointed in ********************. I will also be looking for other avenues to vent my extreme frustration with Westjet.