ComplaintsforAM PM Limo & Party Bus Calgary

• Initial Complaint

  26/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Jan 20, ****, we had a limo take our daughter and friends around the city for her birthday. At one point, the party decided to make a stop to get drinks at a coffee shop, but took too long at that stop. So, instead of completing the trip, we decided to have the driver drive around instead to use up the time and return to our house at the end of the hour. Without approving it with us, the driver instead took it upon himself to take them to a scenic ridge for pictures, which ended up being further than it was if he had gone completed the originally planned stops. When they got to the ridge, the party took some pictures and hurried back into the limo. The driver finally got them back to our place 15 minutes past the hour. We thought that the driver went above and beyond and decided to give them a bit more time to ensure they enjoyed themselves, and so we decided to give the limo driver an extra $50 tip (on top of the 18% already included). We didn't realize that he took it upon himself to drive them further than was planned and was going to charge us for the extra time that he decided to take without our authorization. Three days later we found an additional charge on our credit card for $80.54. This was on top of the already paid $230.13. We immediately emailed the company to explain that we did not authorize the extra time and it is not right that we should pay for it. The company rudely and dismissively replied telling us that the limo driver said we authorized it and we agreed to the extra distance, and since we gave him an extra tip, that meant that we enjoyed it, so we should be paying for the extra time regardless. This is deceptive and unscrupulous practice by this company, and the overtime charges should be removed since we did not authorize, nor consent to him driving further than we had planned, and subsequently going over the allotted hour.

• Initial Complaint

  20/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  *** **** myself and family friends got on a bus in ***** the day after our wedding for a nice scenic ride to Peyto lake. Bus driver didn't know where that was, he checked his handheld gps many times, we went off the road many times it was a very scary experience for everyone. The bus was also extremely dirty and hot. I know not much can be done about this drive but we were all very scared then I got charged an extra **** for no reason no explanation given. Tried to dispute it through bank but they didn't allow it. I tried to ask the company and tell them our experience and got an extremely rude character judging email response. I don't give bad reviews I usually give excuses for bad service if any but this company needs to be looked at at least their buses and drivers it didn't feel safe at all. I want **** that was charged extra on top of ***** for three hours of a ride **** ***** **** ****** ***

• Initial Complaint

  20/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Booking made for simple car, extended stretch limo sent in the confirmation for 3 times the price. When we phoned to amend and clarify, the owner was extremely rude to my wife and I and hung up on us after threatening. I then cancelled and he charged us the full amount regardless.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made a reservation for a limo for my birthday , December 31st in mid November. I was not told about ANY cancellation policy and I phoned them today, December 27th to cancel as I just tested positive for COVID. They charged my credit card $164.00 claiming they took 50% of the total for a cancellation fee. Im wondering what they would have preferred me to do? Do they not COVID screen and I could have gone? You only have 24 hours from booking to cancel even if you booked it months in advance? Especially in times like this, this is shady.I want this taken off my credit card .

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 4, an invoice was sent to me and it was agreed upon by both parties that the remaining amount owing for the services we booked on September 3rd 2022 was $677.75. This amount included a recent update to the agreement to include 1 hour of overtime. The services were rendered on September 3rd, and we received no contact from the business until September 14 when a receipt was sent to my email. When reviewing my credit card statement on Sept 24, 2022, I noticed that while the expected $677.75 charge went through on September 14, another charge was also made on the same day for $838.25 without my consent, without prior notice or an updated invoice, and without any communication from the business. I contacted them to inquire what the charge was for and was told that damage had been caused on Sept 3rd which accounted for $500 and that the rest of the charge was for the 1 hour of overtime incurred ($338.25). I asked why we were not notified of the damage immediately, and for proof of the damage. I received no response. I also asked for a detailed breakdown of the charge per hour since the total driving trip was 5.5 hours, for which we had already paid a total of $677.75 plus a $460 deposit. I only received a copy of the same invoice that had previously been sent which contains no specific billing details or allotment of billing per hour or any distinguishing of regular hours vs. overtime hours. I am shocked by this amount being charged to my credit card without any communication, prior notice, proof of damage, or accounting of exact charges. There is no transparency or communication and my card was charged without my consent. I have asked them for a refund of the extra and unexpected charges ($838.25) and have received no answer from the business.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, We booked AM PM Limo for our wedding this past August 20/22. We were promised the following as per our contract and as per their website: - ******************* including a courteous and accommodating chauffeur (VIP treatment)- 'Just Married' decor, champagne, ice and water for all guests - Immaculately maintained vehicle with superior amenities & comfortable ride On our wedding day, AM PM did not provide the service as promised. Below is a list of grievances/discrepancies we experienced with AM PM on August 20/22:1) The limousine was filthy. There was mud on the outside windows and exterior, as well as old food and garbage in between the seats. Nothing was wiped down or vacuumed.2) The driver did not open doors or help the bridal party in and out of the limousine at any time. 3) **************** was not functioning, and our entire ride was without music. The driver did not help with this. There was also no AC (it was +30 that ******** had 10 guests). 5) A Just Married sign/dcor, bottle of *************** and water were not provided. We were given 3 bottles of warm water that we had to ration between 10 guests (we could have had an additional 2 guests as well).6) The seats were falling apart and snagged one of the bridesmaids dresses. Specifically, there was a loose s**** on the rear drivers door that was protruding resulting in a damaged dress (and a safety concern). 7) The driver missed two important turns that resulted in us having to extend our photographers and videographers for an extra 1 1/2 hours. We lost significant time for photos and footage.We contacted AM PM on August 20, 21, 23 and 31 via telephone and e-mail. We asked for copies of each phone call and they refused to provide them to us. We were discouraged from entering their office and verbally sworn at. We asked for a Sr. *************** contact information and were denied. We are asking for a full refund of $1351.77 or at the very least, a partial refund.

• Initial Complaint

  02/12/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Having made a reservation for a limo to take me to the airport on December 10, I have decided not to use the limo any longer for safety reasons. I called the company today, December 2, 2021 and told them that I do not need the service anymore. As soon as ******* responded to me, she stated that to bad I will have to pay the fifty percent deposit. I told her I would report this to my bank and the Better Business Bureau because this is not my fault that the new variant decided to appear. she then put the payment through more than a week before the scheduled pick up, she subsequently processed the payment without my permission. I am afraid that now my credit card has been compromised as a result of this company's actions well before the scheduled pick up. It would be great to see if you can mediate and get my money back if not, * ***** ** ******* ** **** * ********* **** ******** ****** *** ***** ****** ***** ** ********** 175 dollars is a lot of money to spend on a company that has questionable business practices.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩