Customer ReviewsforAM PM Limo & Party Bus Calgary

HORRIBLE COMPANY! I booked them for our wedding, they were late picking everyone up, then tried to make up for this by speeding and slamming on the breaks. The guys were the first to take the limo, he blew past a turn on HWY 1A, then proceeded to back up ON THE HIGHWAY to make the turn he missed, after he picked up the girls and was late doing so and tried to make up time by speeding through Cochrane, having to slam on the breaks at one point almost rear-ending a car on the bridge that was stopped at a red light. After this, he proceeded to speed down country roads, slamming on the breaks to take a turn and then accelerated again. One of my bridesmaids went flying at one point spilling a drink all over her dress. When contacting the company they claimed the driver "is a highly experienced professional who has been with our company for over 11 years." This highly experienced driver was very unsafe and made for a terrible experience. We then had the same company pick us up the night of our wedding, they arrived 30 min prior to pick up and explained they got a flat tire, so we waited around until our wedding finished at 2:00am and the venue asked us to leave. The tire still had not been fixed so we stood outside in the cold for 40min on our wedding night waiting for some solution. They eventually got the tire fixed and we were on our way. We had only scheduled 1 hour for the way home, as this was plenty of time and were told we would be charged $300/hr for overtime. Turns out we ended up getting home 30 min over our allotted time but I had assumed since we stood on the side of the road while they fixed a tire this wouldn't be an issue. Nope, I was wrong, turns out they went ahead and charged my credit card for a late drop-off that was their fault. I asked this company for a refund or the 18% gratuity returned but was denied. HORRIBLE COMPANY

Terrible Experience Do Not Recommend!We had an awful experience with this limo company on one of the most important days of our lives. They were late picking up the bridal party, which added unnecessary stress to an already packed schedule. Worse, the driver was extremely reckless, driving so erratically that we almost had an accident on the way to the venue! But the nightmare didnt stop there on their way to the venue at the end of the night, the limo got a flat tire. This delayed our departure and pushed us past the time we had booked, which they still had the nerve to charge for! We were charged a late fee for something completely out of our control. In summary, terrible service, dangerous driving, and ridiculous fees. I would not trust this company with any important event. Stay away!

Do not book this company. I have had the worst experience with their customer service on my wedding day. 1st off - they were about 15 minutes late picking up the groomsman, which in turn made the bridesmaids pick up late. This isnt a big deal- yet when the driver made the drop off it should have been a 6 minute drive to pick up the bridal party. IT WAS 35 MINUTES. Making the ceremony really late at this point. I called the main line 3 times to try and connect with them. When I finally did their response we cant get a hold of the driver When the driver finally showed - GREEN LIMO. When I had booked 6 months in advance, and specifically asked for a black limo. (Even white wouldve been better) Once on the limo, he started driving in the complete opposite direction of the venue. I was irate at this point. Also- the music barely had volume. Totalling a 45 min late, we told him To stay at our location because we had a short ceremony & were already off schedule. Ceremony ended- surprise surprise - hes no where to be found!!We have to try and call the main line again- he comes back and says he went to go decorate the hideous limo nothing was even on there. The worst part of this though, is after the fact, I complained and rightfully asked for a partial refund. Ignored. Call, and they put me on hold. I hope no bride, or anyone for this matter has to deal with what I dealt with. Pick another company. ***** regret going with them.

I was quoted in April for a one-way trip and provided postal codes for pick up and drop off location.Later I reached out to book and was told a different price. I asked if prices had changed and was simply told they "don't use postal codes" and they had misquoted me previously. They then doubled down and indicated quotes are only valid for 15 days - even though that was never stated and can't be found on the website.I understand that prices can change and a quote can't be valid forever, but communication has been extremely lackluster and it's disappointing they won't honour a price they quoted because it was their mistake.

**** OF A COMPANY! AVOID THEM AT ALL COST. WORST EXPERIENCE. I would give them a negative star rating if I could. We booked with AM/PM for our wedding because they guaranteed us the vehicle we wanted. We called 48hrs before the wedding to confirm everything as we booked their "Dream wedding package" and were told everything is good to go. We agreed to have an SUV limo, our contract/receipt states that. On the day of the wedding, we get picked up in a DODGE RAM TRUCK limo with an ******* FLAG covering the back window. Our wedding package was supposed to include crystal glasses, decorations with a "just married" sign for the car, and the driver opening the door for us to help us. What we got were dirty plastic champagne glasses (groom had to wipe them all down), no decorations whatsoever (driver said no one told him), and the driver never opened the door for us, our bridal party had to do that. Quite frankly, it looked like we were going to a rodeo not our wedding. We were okay to let the small things go but called the company two days later to talk about the truck being sent and come up with a resolution as we spent so much money and got nothing that their package promised. We called 5 times and realized after a couple of calls we were being gaslit. We told them we want at least a 50% refund as we did not get the service that was promised and what we paid so much money for. They kept going around in circles and we then said we want to speak with a manager. I had to ask at least 5 times and raise my voice before I was given the manager name. And of course...Tristan the manager wasn't there. I called today, and Tristan is now too busy to take my call. I insisted on speaking with Tristan, and the lady proceeded to say that Tristan is going to say the same thing and then just hung up on me. Absolutely terrible business!

Specifically requested the black Hummer Party bus a year and a half in advance. A white van showed up. There was no just married sign or door decor as stated in the agreement. I had to ask for the bottle of champagne which he took out from under the seats once we got off the bus. There was a code reader connected and as we were driving the driver kept clearing the code as it kept going into limp mode. ( we were in the mountains with no service). The ** was so loud/shitty you couldnt hear the people beside you. I reached out to the company and asked why we were given the wrong bus and why we got a bus that clearly wasnt working properly and they never responded.

Really, really bad.If you're curious, I have pasted part of the e-mail I sent to the company. To their credit, they responded. However, in their response they refused to accept any responsibility. We had gotten outside 5 minutes after the shuttle had departed at around 1:05 am, but were told the shuttle would be back. We waited patiently until 2:40 am, at which point I decided to call the shuttle driver. Upon calling, the driver mentioned he was just finishing up and would be 30 minutes. I went to speak with some other people who were waiting, and they had indicated that they had also spoken to this driver 30 minutes before and that is what he had said 30 minutes ago. I waited a couple more minutes, but no shuttle turned up. I then spoke with more people who were waiting who had indicated that upon calling the driver, he had given the quote of 30 more minutes since around 1:30 am giving reasons such as fuelling up (which he gave to several different people at several different times, which seems odd since you likely only have to fuel up once between 1:05 and 3 am), dropping people off, just heading onto the highway, etc. Since it was now approaching 3 am, that didnt sit right. I called again asking for a realistic quote since wed all received the same 30 minutes with no shuttle turning up 30 minutes later. I indicated that I am from the area and know that, though it does take a while to get to and from *************** and *******, it should be reasonable for him to be back by now. He then went on to be incredibly condescending, talking over me every time I tried to speak. At this point, all I wanted was a realistic quote of how long it would take instead of another quote that it would be 30 minutes, which we did not get. Eventually around 3:45 am we quit waiting, and ordered a cab to our hotel (which at that hour was almost impossible to get, as almost no cabs were willing to take us to ********************).

This Limo was booked for my Son's graduation, the Limo was booked from 730-930pm, the Limo driver showed up at 715pm and said he was booked from 7-9pm but would keep the kids longer because he was late, he still dropped the kids off before 9pm so we didn't even get out full 2 hours. next the Limo driver showed up in a Dirty Limo inside and out with a "just married" sign on the side, he changed his shirt and shoes on our driveway. I spoke to the Limo driver about where to bring the kids, Myself and another mother were following them to one location for photos, then wanted them to cruise through downtown for the remainder of the time. We followed the Limo to the photo location, he took us on a detour through some communities by our house, then when he finally got on the main roads he drove 20-30km under the speed limit, it took us atleast 45 minutes to get to the location that was only 20 minutes away. the kids got out of the Limo and said the Limo driver won't let them listen to loud music, won't let them roll down the windows and the air conditioning didnt work, he also wouldn't put up the privacy window in the Limo. after the photos, they got back into the Limo, the kids should have had about an hour left so we assumed the driver would have driven them through downtown as we originally asked, instead drove them straight home 25-30km under the speed limit, people were honking at them because he was driving so slow, he arrived back at my house before 9pm, I asked the driver why he didn't keep them longer and he just shrugged it off. I was extremely annoyed so I ended up Complaining to the head office, they just made excuse after excuse for my complaints, After a couple emails back and fourth I got extremely annoyed and asked for a partial refund, the next day the Invoise for the full price was sent to me and I didn't hear anything else. we spent over $500 for what was supposed to be a memorable fun experience for the kids but it was the complete opposite .

I was extremely disappointed with this company. Not with the driver (Dave) or even the 2 ladies that helped me with my booking (Kristin and Faye), but with the response I got when I called on the day of my booking. I had requested the Hummer limo as this is what my wife really wanted. I got the quote and then confirmation of my booking, both of which confirmed that the Hummer was the vehicle booked. On the day of the limo ride, it wasn’t the Hummer that turned up. I spoke with the driver and he confirmed that it was supposed to be the Hummer but he was told, when he went to the yard to pick up the vehicle, to take another one instead. When I called to find out why this had happened I was met with complete rudeness and aggression. The guy told me that the Hummer is a minimum 3 hour booking……something that I was not told and is not shown on their website. I asked why I was not informed of this and his response was “If you don’t like it, I can just tell my driver to get in the vehicle and leave” Please be wary of using this company as it seems they are quite happy to take your money but fail deliver what has actually been booked and really don’t care about customer satisfaction. I will definitely not be using them again and certainly will not recommend them at all.

Booked and canceled a limo in the same day. March 2023(We changed our mind considering they were so rude and couldn't accommodate a 1 trip) Months later they sent ke a confirmation email saying ******* was coming. Once again i called to tell them we had cancellednin March. They claimed to have no record of it and charged me for a service I didn't recieve and they refuse to give my money back. They say there is no record of it being canceled. No help was given. It was sorry about your luck situation. Manager was uncooperative and unwilling to help resolve the issue . No one took responsibility for their actions. Alot of hang *** and Noone wanting to fix the problem.Now I'm out ****** , no limo ever showed up, no compensation ever given. They flat out told me on the phone 'ha ha so sad too bad This is not how a business operates! This is how a scam works. Please look into this business and for customers STAY AWAY and use a different service