ComplaintsforSpeedy Brake Apollo Muffler Centers #6 Main

• Initial Complaint

  26/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Vehicle towed to mechanic on January 6th, 2023, *** the owner stated needed a new starter, $496 from ****, I approved work. Picked up vehicle evening of January 6th, 2023 paid $1,492.05 for new starter and labour associated with install. While in *************** the following week, needed to tow truck to another mechanic due to starter smoking and almost catching on fire, ****************** **************** and mechanic stated needed a new starter again. Paid another $1,503.06 for a new starter and install. Called *** at Speedy Apollo just to give him the heads up I was having issues. When arrived back in *******, went and saw ***, Jan 23/23, and simply requested my money back and was told he would only refund the part itself, the part that I was charged for and was never installed. I have the old starter that the mechanic pulled from truck in *****, went to a **** store and asked if starter was new, was told no way. You can see from the starter body and condition that this starter was never replaced to begin with. unfortunately, I was charged full price for a new starter motor and install at $1,492.05 only to have Speedy Brake Apollo apply a quick solder on the starter solenoid which lead to another tow bill and mechanic bill to do they job right!

  Business response

  17/02/2023

  This vehicle was TOWED into my shop as a no start. We Recommended a new starter and ********************** agreed to the costs involved. We replaced the starter and ********************** DROVE off with his brand new starter and a wonderful warranty that covered ********************** all over north america. If ********************** had called our shop after his new starter had failed (why we have a warranty) he would have had his vehicle towed to the nearest ************** shop, which is a network we are a part of, and had his starter replaced no charge. Instead ********************** chose to pay for the replacement of a part that was already under warranty. Unfortunately he has elected to pay for this service twice rather than using the warranty he had already purchased. We are not responsible for ************************** error in paying for this job twice. We will not be returning ************************** money as the transaction was fair value for fair dollar and backed up by a warranty. It is however nice to see that we were in the ballpark for the cost of that repair. A wise choice ********************** did make was to visit Speedy Apollo first. 

  Customer response

  18/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  Speedy Apollo is full of ****, nothing but lie's and karma will get you back! 

  We can clearly see the starter was never replaced in the first place! *** ******* and ********* at best, you will get what you deserve one day. 

  
  Sincerely,
  
  *************************************

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