ComplaintsforCrowfoot Hyundai

• Initial Complaint

  26/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Feb **** I took my Santa Fe (****) into Crowfoot Hyundai to replace the right blind spot alarm and noted that I want the old part returned together with a visual inspection report. The reason for this service was that I had determined that (and only) the right spot alarm was giving faulty readings. Adjustments of the sending unit had already been done twice with no change in function. I had already prepaid for the part ($******). The vehicle condition before I brought it in was: Left blind spot alarm working, right spot alarm working, but not to my satisfaction, no error codes, the cancelation button working, and mirror indicator lights working. After bringing it in, and with another service charge of $******, the vehicle condition is now as follows: a dash *********** indicates that the left blind spot alarm has an error in it, the cancelation button is not working (it now does not go on at all), there is an error code on the dash, and the outside mirrors do not indicate any light signal at startup.Basically I want my money back ($*******) and I want Crowfoot Hyundai to restore the vehicle to previous condition at no cost to me.

  

  Business response

  28/02/2024

  Hello ********************

  
  I understand there are always two sides to a story and I do want to find a solution that will work for the both of us. Here is what I pulled from our history. 

  
  *** 2023 Vehicle came in from a rear collision that went through **** Collision. At that time all bills and repairs was billed to **** for insurance claims. The repair requested was the blindspot detection. We did find that the calibration was off and adjustments were made. Road tested and the vehicle scanned to ensure this repair did solve the problem. KM at the time were *****km out

  
  Feb ** roughly * * * months after your visit to us. You met with ******* the service advisor and asked to order a Blind Spot Radar, We did not do the inspection or diagnostic, you did request the right side. We informed you that the part is not returnable due to the nature of the part (electrical),  did the repair in hopes that it would have resolved your issue but it has not. Due to the note from the tech. It cannot be mismatch. A code has appeared and both need to be replaces, matched and recalibrated. at *****km out

  
  In your email to the Advisor I see you have * conditions. * was to restore it to the condition or * replace your vehicle at not cost. Due to the work completed on the vehicle and the software update neither of this is possible. Nor can we just swap you out of the vehicle.

  
  Do I have this summary correct? 

  
  If so what I can do is cover the cost of the part of the other sensor, but you are liable for the labour. This would mean we as a dealer will pay for a non returnable part on the other side of the radar. This should resolve your issues. But the time the tech does spend to work on the vehicle for you will be the responsibility of the consumer. I do believe this is a strong compromise to get your vehicle back in running condition, as the part SHOULD be the more expensive part of the cost to get this repair complete. 
  
  Please let me know if that works for you. 
  
  Thank you 

  Customer response

  29/02/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business response

  29/02/2024

  Hello

   

  The reason is in the tech note attached. The ***** of the set of ****** is in the LEFT that connects to the Right. We HOPED with the programming the one will allow the units to pair. Unfortunately it does not. Again we would pay for the part to get this to working order. If you rather take the part to another shop that is acceptable as well. 

   

  We are trying to resolve this for you with the situation in front of us. We are unable to return the RIGHT side. The installation was complete. And we are more than happy to Cover the Cost of the left and even Discount the labour to get this resolved. 

   

  Please review 

   

  Thank you 

  Customer response

  01/03/2024

  In the interest of good faith negotiating my response is as follows

  You state that you will repair the blind spot alarm at your expense of parts and discount the labor component 

  That is acceptable if the discount factor is ***%. and that you write a letter that I can take to my insurance company

  in the hope that they will reimburse me. The reason for demanding that you repair the blind spot alarm units all at your expense is as follows.

  I have already paid for this service by paying $*******

   

  

  Business response

  01/03/2024

  The right part was sent as part of a core return when ordering the BSD(blindspot detector). The left BSD, although in perfect condition, functions as a pair, with individual pairing software and connection. This is why we need another LEFT BSD with no prior programming to pair the set. 

  I am unable to return the old right side BSD as it went back for core return. And  I understand the client is looking to go to insurance. I understand this originated from **** and he is frustrated with the repair. At this point the only OTHER solution I can offer is to refund what he paid, which is the $*** and $*** to him to get a LEFT BSD from another location and install. 

  Customer response

  01/03/2024

  Let me be clear

  Your offer is to refund the $*** plus the $***

   

  

  Business response

  05/03/2024

  YES that is the offer to the customer

  Customer response

  05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  24/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract on 2023 Feb 8. Then, 0n 2023 Feb 10th I have picked up a 2023 Kona Elctric car from Crowfoot Hyundai. I paid ********* in total "ALL IN." I was forced to buy winter package (including Installed Bolck Heater, wheel lock, mud guard, winter timres...) Because the sale person and manager said that it is a law to install the block heater in *******, I could not decline it. The sales person *************** promised me to provide an extra key in about one month on the possession day. I found out that the dealership failed to install wheel lock on the possession day. Later, I found out that the block heater was not installed in my car. When I contacted them, the sale person lied to me that I did not pay for the winter package at first. Then, I provided a copy of car contract and they asked me to bring my car in. They installed wheel lock. But they did not install the block heater. They said they will not install block ******* because an electric car doesnot need a block heater. I also ask them to provide me an extra key they said I have to wait longer. They only gave me one key. The manager of Crowfoot Hyundai just sent me an email on Feb 24 that **** was added to the list of cars that shipped out with only one key. The Crowfoot Hyundai charged me for Block ******* and the second key and they promised to gave them to me. The Crowfoot hyundai continuend to try not to provided me the parts and service that they promised. I want the to do refund the protion of money for block ******* from winter package. Also, I want the Crowfoot Hyundai to provide me the second key that was verbally promised by *************** the sales person on the possession day.

  

  Business response

  27/03/2023

  The PORTION of the Winter group for the Block Heater will be refunded. With EV there is no Block Heater option. That Total Back is $400 for the Block Heater. 

  Unfortunately Hyundai has a delay in 2nd keys, we just received notice of Elantra Keys that are starting to arrive. 

  We do not know when the 2nd key will come in and have to wait till there is more communication from Hyundai Canada. The bulletin for vehicle was forwarded to the customer that it was not any malice or ill intent to not release a 2nd key. BUT that there is no 2nd key yet till Hyundai Canada provides them for us. 

  **** and copy of will be sent out to the customer tomorrow for the refund 

  Customer response

  28/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  took my vehicle in yesterday for regular servicing at *****km. the service person booking my car in. recommended work to be done that was not due til *****and ***** km . she went to telling me how her mum got certain work done every year and that it improved mileage etc. trying to upsell me into having a lot of unecessary work done. when i spoke to general manager today. he actually told me she was doing her job trying to sell me on all this unnecessary work. and beyond that when i told him about her trying to convince to get the work done. ....he told that she was doing a really good job of selling the work to me. this of course made me quite angry. he then told me he didnt care who I spoke to about the transaction. that i was irate and angry and he didnt want my business anymore. my car is under full warranty and this shows in their file. this means that i need to get the work done close to the correct mileage and since i caved in and had the work done on one of the items that wasnt due now it means if i have a problem at say *****km. i will not have had the work done since ***** instead of *****km. she never said one word to me about work not needing to be done unitl ***** or ***** km...which she most certainly should have. and the fact the general manager tells me she was doing a good job trying to upsell me....that shows me how dishonest they are at this dealership now...** **** ***** **** ******* ****** *** ****** ******** ***** *** *** *** ***** **** *** ******** *******

  

  Business response

  09/12/2022

  Customer came in for servicing, the technicians advised on soon to be due work and its RECOMMENDEDED services that could either be completed now or at the next visit (Service Interval) 

  Service advisors role and responsibility is to ADVISE and recommend any upcoming work. 

  Customer came in angry and called the advisor and dealership Crooks and thieves. ALL work RECOMMENEDED IS OPTIONAL she declined and was advised it *** be due upon next visit. She was presented with the service schedule of DUE work and what should be done or is failing.  As well as a optional work. 

  Customer made a scene and continue to make a scene and THREATEN to tell everyone about what the recommendations were, she was to leave. Our job is to ADVISE and present options for the customer. Whether they purchase options is based on their decision. 

  As per description of a service advisor to interact with customer and interpret concerns to auto mechanic, their duties include answering customers' inquires, making product suggestions and recommendations, and welcoming customers upon arrival. 

  They explain the work performed and associated cost to customer. They also advised customers on proper car maintenance and how to take care of their vehicles. 

  We do live in an environment and pending on driving conditions/ habits work *** come up sooner than the regular schedule. BUT again we do leave it as recommended or optional unless it pertains to a mechanical safety issue that needs to be addressed right away. 

• Initial Complaint

  08/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We took delivery of a new electric car from Crowfoot Hyundai on May 13th. We are requesting resolution for:1. The deal was for them to pay all interest charges PLUS $213.04. I will ****** supporting documentation. They ****** us to finance when we didn't want to and this was NOT discussed before we agreed on price. Rather, we both signed off on a price and only AFTER that did they said it must be financed or the cost would actually be higher and/or they wouldn't sell the car to us. The reason they want to finance it is because they get a kick back from the *************** if we have a loan for at least 6 months. In order to make that work for the customer, they offer to pay back the interest that you paid over the 6-months. The way they show the interest calculation to the customer is simplified and incorrect but resulted in effectively a refund of all interest PLUS $213.04. There are no official documents protecting the consumer so I asked them to create one, which they did. Originally agreeing that it would be a letter on letterhead, but ended up being an unprofessional email with handwritten changes. In it they stated that they would pay the bulk of the loan (using the certified cheque we gave them) BEFORE our second payment and send us an update on the loan by business day 5 following our first payment. This did not happen and today is the date of the second payment, which means we'll have an unexpected interest payment of $197.26, effectively "using up" the refund of $213.01 that we were expecting to receive on top of interest refund.2. This car was ordered by someone else and they chose not to take it once it was delivered months later, which is how we got it. They told us that the person who ordered the car added extra "winter" package for $2,495. The package was supposed to include winter floor mats and we did not get them, nor an estimate on when we would. I'd like the mats, plus full documentation on the components of this "winter package".

  

  Business response

  18/06/2022

  Hello, Thank you for contacting us. 

  I have asked my Team to Get all information and call you to resolve your concerns. I am sorry that we did not deliver the right experience for you and ensure you got the RIGHT and BEST Experience from us. 

  ******* the Finance Director will be in contact with you shortly and well as ******* the Manager to address all your concerns. I will also reach out after they have done so

  It is the weekend and I need to access your file that is locked in accounting for privacy proposes. 

   

  In advance I thank you for your patience and will be in contact shortly. 

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