Customer ReviewsforRenfrew Chrysler Inc.

Have since been dealing with ******************* who seems to be truly trying to correct the issue. A part has been ordered and should everything work out Renfrew has most certainly come through on their end

While negotiating, they showed us an email from **** that said that the 6 June 2023 was the last day they had to sell to reach their quota for the month and that they could offer us a good deal IF we made the purchase the same day. We agreed on a price and very specific accessories (***** dual bike rack and roof rails and winter matts) We were also not shown any other options and specifically wanted the bike rack of the **** in the show room. After agreeing to the price, we did the financing, were told that now there were additional charges, bearing in mind this was almost at midnight. When I came to pickup the vehicle it had no accessories on it, and almost no gas in the tank. (They charged us $90 for full tank of gas on the bill of sale). I had to come back again for them to fill the gas up, I also expressed my unhappiness with the additional costs. I was then told I would receive a dinner voucher at a local restaurant to leave a good review on this survey. A week later I was told by the sales guy that the accessories were "ready", so I brought the car in only to be told by the service **** that I did not have a booking and that the accessories on the order were completely wrong. The bike rack was not the hitch type, and I was told that it was not the ***** brand. I asked the sales consultant about it and his response was, that is what we agreed to in writing...written on a piece of paper...was just bike rack. So essentially, they duped us into thinking that we were getting a ***** rack. Fast forward 30 days and we still do not have a roof rack and bike rack (or any restaurant bribe vouchers). I have tried several times to contact the ** of Renfrew, I even left my number, only to be told that he is too busy to talk to me. I am also currently unable to reach the sales consultant as he wont take my calls and is not responding to my texts. I will sell this car as soon as I can, even if it means I need to pay in, as long as I don't have to work with them.

They showed a vehicle that was passable to ***** and when I brought the vehicle into a private mechanic less than three months later the back breaks and rotors needed to be replaced on one side, the windsheild wiper was broken and needed to be replaced, the fuel pump was broken and needed to be replaced. When I called to ask for assistance I was ignored for a week until I told them I reached out to ***** and then less than an hour later I was told they would fix it "if it was in fact broken". Second part was the sales person who accused me of using all of the windshield washer fluid on the test drive when I let him know it all ran out on my drive home, being accused of lying about there being someones cigarette **** in the vehicle (i dont smoke) and to leave a dealership after spending $25k and subsequently treated like garbage was a horrible feeling. Finally when I was so fed up with their garbage service and vehicle and went to trade it in at a different dealership ...there was a LIEN showing on the vehicle and when we tried to reach the finance department we were shuffled off to someone else who did not return our call. Thanks to ****** for taking care of the issue with me because Renfrew was unprofessional and unhelpful from start to finish. Watch what you buy there as it may be very inconvenient if you want to resell the vehicle to someone else or if you want a reliable vehicle that is actually road worthy. STAY AWAY.