8 Customer Reviews
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Review from James C
1 star15/10/2024
Today, at Mark's in *** *****, I bought an expensive pair of winter boots for my wife at a cost well over $200. I requested a bag from the cashier for the boots. She asked if I wanted to buy a bag. I asked how much the bag cost. She said the bag would cost 60 cents. I asked why I couldn't get the bag for free since I had made a costly purchase. What was offensive to me was that she refused to give me the bag, and despite my protest, she chose to simply ignore me. Why, then, would I ever want to go back to the store for any further purchases. It's small wonder why customers increasingly purchase what they need through Amazon. Additionally, how is it that you can't find any sales personnel on the floor to help you find what you need? Imagine, customers have to serve themselves as best they can. You deserve to lose customers!! ***** **** ********Review from LALIT B
1 star29/09/2023
I went to this Marks store ******* ** *** ****** *** **** *** in Surrey BC ....customer service is super bad and the Manager named SUKHI has absolutely no sense how to talk with customers...and the cashier is busy talking with his coworker and when I put my question he just ignored it and talked very unprofessionaly. Its very unfortunate to have such a super bad service in such a reputed country like Canada..I don't know Marks is providing such unprofessional training to there employees....Review from Paul N
1 star21/08/2023
I ordered a pair of ****** *** jeans online from Marks and one hour later I wanted to cancel my order. I followed the directions to call customer service and they told me that it was too late to cancel my order. I told the representative that I had ordered the jeans about an hour earlier and he came back and said it was too late. I was not happy with the service and I told the representative that Marks should have a notice on the page that you finalize your order to note that you have only one hour to cancel the order. He said that he would pass my complaint to his supervisor. I canceled my Mark’s account and went to ****** ****** and the exact same jeans are about $30 cheaper. I like to support Canadian businesses but if this is the way Marks does their sales online then I will go to ****** from now on.Review from Laurie S
1 star18/08/2023
If I could give them a 0 star I would. Bought a pair of slip on runners. Wore them in the house they seemed fine. So I wore them outside walked around the park once. They felt like I was walking on the gravel without shoes. Took them back to marks and they would not return them cause I wore them. They do not back what they sell. Soooo not rightReview from Peter W
1 star12/04/2023
Marks was unable to provide a satisfactory customer service response in my case. I made two orders with shipping to my house. Without my knowledge, they contracted UPS to deliver the order to a pharmacy 10 km away. Marks, the pharmacy and UPS did not think it important to let me know that they had delivered the order to the pharmacy. By the time I realized the order was taking some time and I checked the tracking information, the orders had spent four days in the pharmacy, and had been returned because the customer "refused" the order. I provided Marks with this information and asked that they send via Canada Post or use an alternate business address, but they refused and told me that I should drive 40 km to the store and purchase the items or make the orders again. I think Marks failed in several regards here: 1. They promised home delivery and did not provide it. 2. They do not provide a delivery notification which is so essential and standard these days. If I order something from Amazon, I know the driver's name and how many orders are being delivered before mine, an approximate time, a photo of the delivery and a notification from the delivery company and from Amazon. In 2023, this is a huge fail for Marks. 3. They could have easily rectified the situation by re-sending the orders per my reasonable request to either use a different carrier or a business address. 4. Knowing nothing of my situation, they assumed that I could easily go to a store 40 km away, but having made online orders in the first place, there should be no assumption that I was willing or able to visit a store. But full disclosure... I made an online order BECAUSE I had already visited both stores in the city and they didn't have the items I wanted.Review from Jeremy B
1 star05/10/2022
Placed an online order less than two hours ago and I am unable to cancel. Tried to do it online, they said you cannot cancel because your order is being reviewed. So then I called customer service and spoke to someone who said the same thing. The problem is that I paid with ****** Pay and realized on the confirmation screen that ****** Pay has my old address on file. The address was not displayed before the payment was made. So now I have an order that I placed less than two hours ago going to someone else's house (so I can't even return the item). I call absolute BS on ****'s for not being able to cancel an order less than two hours old. Profit over people - real classy. Now I'll be relaying this experience to anyone that will listen.Review from Daniel G
1 star03/01/2022
Details of my attempted purchase is to lengthy and frustrating to describe here.Bottom line is ****** has received my money and not delivered my order. And keeps delaying returning my money. What a farce
Mark's (Corporate HO) Response
11/01/2022
Hello ******,I was able to find your order number and see that a refund was issued to you on January 7th you should see this refund within 5 business days. We do apologize for the delay in this refund being submitted to you.Regards,*******Review from Gary D.
1 star30/11/2021
I placed an online order (Hi-Tek Men's Ravus Vent Mid Cut Waterproof Boots *****, Size 9, Reg $129.99, Sales $38.99) of Black Friday Deal on Nov/25. However after 3 days I just received an email from Marks that this order was cancelled by ****** directly for unknown reason, and then just refund me the orders amount.I was very upset/unhappy/angry/disappointed at ****** dealing with this way. When I placed the order, there was my size (size 9) in stock..., so I decided to buy from ****** instead of buying other deals from else places, and the order established successfully. Now the Black Friday is ended, ****** cancelled my order directly and just refunded me with orders amount, but I can't find any place still have better deal that still on-sale price now...As a reputable business as ******, ****** should stands for the order once the order established. From legal point of view, the order is a selling/buying contract, that I agree to buy and Marks agrees to sell; Marks must honor and fulfill this order if Marks dont get the agreement of cancellation from the client, (just like us, the client, must take the order unless Marks accepts us to cancel it).If Marks can't fulfill the commitment then Marks should ***** with some credit for the loss of client, not just cancel the order directly and just refund the Sales price ($38.99).., at least Marks should ***** me (the client) to choose another item that is up to the regular price (ie $129.99).... That's the way a reputable business doing the business.Worse, I tried to send my opinion through their Online Email Form (there is no online chat), I have tried more than 12 times in 5 days, none one time can be sent successfully, It always Woops, there is some problem ; and I tried several times to call their customer service phone, again waited forever long and none can reach a repI am very angry and disappointed for this order being cancelled by ****** without my agreement and without some reasonable compensate. Very disappointed!!Mark's (Corporate HO) Response
01/12/2021
Hello ***************,We are sorry to hear that your order was canceled. The order was canceled as there was no inventory to fulfill your order. We are sorry that this happened. As this is a busy time of year inventory levels change very quickly. We do understand that this is frustrating and again we apologize for that.Regards,******* Marks
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