ComplaintsforPC Game Supply
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Complaint Details
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Initial Complaint
25/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
today, 7/24/24, I was trying to purchase a prepaid "gaming" card...a prepaid Mastercard.I made all the choices and entered my payment info in the cart. the next page did not confirm my purchase and was a page that didn't seem to be in line with purchase and checkout. after that, I was unable to find the payment page with my credit card info. it showed up for a second, just a flash, enough to see pic of my cart with (1) item in it. I immediately went to my regular bank and checked online and sure enough my money was gone, and since this was to be a virtual INSTANT card, it's been over 2 hours, they have no telephone number, no email no chat, nothing. I checked beforehand and saw some good reviews BUT I am out $150.Business response
25/07/2024
Hello,
User never completed security verification in order to complete their order. Card was "PRE AUTHORIZED", order was cancelled. AUTHORIZATION was VOIDED. User was never charged.
Authorizations usually fall off of cards within 3-5 business days depending on the credit card / bank the user is associated with. User has also been sent this information by email when their order was canceled.
Best regards,
Initial Complaint
12/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I sent an e-transfer to PCGAMESUPPLY in the amount of **** They accepted the deposit but are refusing to credit the funds to my account for the purchase of a *** **** gift card. **** *** ********** ******Business response
12/05/2023
Hello,
Unfortunately ***** sent his Etransfer from a bank that does not provide details for his payment. Our team asked for the necessary information in order to match the Etransfer to what was sent to our company. At that point the ticket was passed to our Management team in which they deposited the funds into the account.
*****'s funds were deposited, he spent the funds. We recommend ***** update his review.
Thank you and best regards,
Customer response
15/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
16/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have shown in the ********** the kind of messages that have gone back and forth. They provide no help to identify and resolve whatever the issue is. Now, after giving the business my credit card information, I am supposed to trust they they will not use it in an ******* manner? This company is unreachable - and they do not provide answers to legitimate customer questions. I gave them my phone contact information. How hard would it be to call me, as a courtesy - if nothing else, to explain whatever it is that I am NOT doing to make this order go through? So unprofessional - and for that reason I am VERY uncomfortable with them having my credit card info.Business response
16/12/2021
Hello,
We attempted to collect payment the for the order mentioned, but we were unable to verify the order and so it was cancelled and refunded immediately. The customer was provided with any available details as to why this occured.
Our payment processor is encrypted and our website does not store any payment information, customers are required to enter payment information each time they place an order. We do not have this customer's credit card information.
Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.