Business ProfileforA-pollo Windows And Doors Ltd.

Quote: **** Quote Created: Sept **, 2020 Product: Windows and patio door Summary: We had windows installed by Apollo ***************************************************** after the hail storm in June 2020. The discovered the windows were faulty in the winter of 2020, as our windows started to have frost and our house was always cold. The patio door was not installed properly, the water from the snow kept coming inside and damaged our hardwood floor. The water from the windows kept coming and wrecked the casing our windows and walls as well. We contacted *********************, he sent a technician and he informed us that there was no insulation installed when installing the windows. Then the owner sent another et of technician to come take off the windows and install insulation. But windows still are faulty, the door is installed crookedly and is uneven. We have contacted Apollo Windows and Doors **** several times via phone and through emails. No one has been responding to us. It's been *** years and we have mould staring to develop. Every time we tried to call them, they say ************* is not available. He refuses to take care of this issue. I have asked other companies to come inspect the windows and doors and have discovered that the windows are faulty. I have quotes from many other companies to fix this problem just with windows and doors that this company has installed. The minimum cost to fix everything is $*** including the installed windows, patio door, walls, hardwood and window casing. Everyone we know who got windows installed have the same issue with their windows and this company refuses to do anything about it. We would like the windows to be inspected by a third party inspector, which they should pay for and get refund because I have no trust that they can fix this. Your investigation and support will be appreciated. Please see some photo proof attached.