Customer ReviewsforKastners

As someone who bids online with Kastner Auctions I find the lack of detail put into their listings very problematic. This primarily applies to their Saturday auctions where they only include one photo along with the item or lot. This can be quite dubious in a variety of circumstances, for instance, a lot may consist of several items in a box & a photo could be taken in such a way that items at the bottom or in the back are completely obscured from view. In that situation you are essentially bidding on a partial lot since you cannot see what the other items are, or what condition they are in. Or in another scenario the photo of an item may obscure the actual condition of a larger item. It seems the auctioneers take advantage of the fact we live in a 3D world, but their accompanying photos may only give you enough information to verify 2 of those dimensions. For example, imagine you are bidding on a refrigerator or a large printer & the front of the item makes it appear as if it is in mint or near mint condition, but in actuality the rear of the item is heavily scratched or worn. Such information could very much change how much you were willing to bid on an item. And obviously the auction house's answers to these issues is items are sold "as is" & are available for in-person viewing, but both those claims don't hold water when you offer online bidding, which seemingly attempts to take advantage of exactly that. If you control the representation of items online it's not fair to use it to misrepresent items, either on purpose or by omission, to take advantage of the "sold as is" policy. And if you offer online bidding & shipping then you also shouldn't insist it's the customers' fault for not viewing items in person when you are offering that specific alternative, or at least allow for returns of said items.Also they may change auction parameters "at the auctioneers'" discretion at the moment of sale without alerting online bidders.NOT SUITABLE FOR ONLINE BIDDING!!!

Thanks for the review. I agree that we put one picture on Saturday timed internet, and there is a reason for it. We have weekly auctions and items we collect; Taking multiple images of items is not lucrative. We do not hide damages intentionally; however, Whenever any bidder buys a thing that does not match the description, We do buyer's remorse, where we refund 100% to the bidder. We have "AS IS" and "Viewing on Saturday"; we work with the buyer to get the refund. If you have the same issue, you could contact the office, and I am sure they will help you.We have online bidding due to amount of items we get every week. We do not make descriptions for the item. There is a process which follows, and if the consignor gives the wrong description, there will be a refund to the buyer and a $40 misrepresentation fee applied to the consignor. I urge you to discuss your matter with our front help desk. The email is ******************************** If you already did and didn't get a response. Please email *******************************