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Find a Location

On Side Restoration has 1 locations, listed below.

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    Business ProfileforOn Side Restoration

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    18547 104 Ave, Edmonton, AB T5S 2V8
    BBB File Opened:
    21/6/2005
    Years in Business:
    45
    Business Started:
    1/1/1979
    Alternate Business Name
    • On Side Restoration Services Limited
    Business Management
    • Terry Connell, Branch Manager
    • Dan Hislop, Branch Manager
    • Mike Sully
    Contact Information

    Principal

    • Dan Hislop, Branch Manager

    Customer Contact

    • Mike Sully
    Additional Contact Information

    Fax Numbers

    • (780) 497-7962
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Don M

    1 star

    02/11/2023

    This is a horrible company that takes advantage of people. I was lied about, lied to, regarding something that was damaged by this unprofessional company. At first they couldn't repair what they had wrecked, they then changed the story and blamed in on me, then tried to get out of repairing it, then when told they had to cover it, they lied more and more and more. This is just one part of the job that they did that was unsatisfactory, but the fact that they lied about a customer, they tried to get out of fixing what they damaged, kept the lie going further, all in an attempt to simply save money for the company instead of doing what is right and thinking of the customer first. They will send people to your home whenever they feel like, they'll enter your home without caring if you are in the shower (it takes a weird person to enter someones home, wait for them to come out of the shower then start talking to them as they leave the washroom area and are naked), they lie about having someone coming to do work (1 guy was supposed to show up on a specific date, but never showed up for 6 days, then walked right in with no notice whatsoever when he felt like it). I could go on and on, but please, spare yourself some pain and suffering, anguish and humiliation and stay away from Onside Restoration. They are unprofessional, they cut corners, they lie to your face and behind your back, they simply are not a good company at all. If there was an option for a zero rating, I would have used that, as 1 star is way too much for them.Ask friends and family and co workers to help you with finding the right company that respects their customers and does the right thing because Onside Restoration will not provide that at all.Thank you to BBB for allowing this review.

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