Customer ReviewsforThe Brick Warehouse LP

Over a year ago, I purchased a laundry set and a warranty from The Brick. They sent an inexperienced delivery team to install the set. On the first night of use, my basement got flooded due to their faulty installation. The Brick denied responsibility. I filed a complaint with their head office and they refused to even discuss the matter with me. Less than two years after that purchase, the washer broke down. When I reached out to The Brick to understand my warranty options, they only informed me that I had a repair option, without disclosing that my warranty also included a replacement option. After a service inspection, their warranty agent, King & State, identified multiple parts needing replacement. I expressed my preference to replace the washer and offered to pay any price difference. The ****** store told me they would submit a request to their head office, but after two weeks of my regular follow-ups, the store informed me that the request had been denied. Frustrated, I mentioned that I would be leaving an online review. The very next day, I received a call from King & State confirming that my request had been approved. When I asked them when they received the request, they informed me that it had arrived the previous day and was approved immediately. This indicated that, for two weeks, The Brick had lied to me by saying they were considering my request, when in fact, they had not even submitted any request—meanwhile, my business was losing revenue. It was after reviewing my warranty terms that I got to discover that I indeed had a right to a replacement. I filed a complaint AGAIN with their head office, as was characteristic of them, they refused to even discuss the matter with me. I HAVE SINCE CEASED ALL BUSINESS WITH THE BRICK, AND I ENCOURAGE OTHER SMALL BUSINESS OWNERS TO SERIOUSLY CONSIDER MY EXPERIENCE WHEN DECIDING TO DEAL WITH THIS BUSINESS.

I purchased a Queen size bed mattress from the Brick *********** branch on March *****. This product was not fully up to standard and Brick is saying it cannot be replaced / repaired, It is still under warranty. I am raising and chasing them continuously for the replacement of the defective product, we have dropped pictures of the product and images from the guide book, even after that they .When I directly went / called to the store they are simply saying that it is past the warranty which is not trued because from March to October is 7 months only which is not happened. Our money is on them and I am suffering without the proper bed mattress from almost 6 + months which is not acceptable to any person who has paid full amount on time($1000+ ).When we are calling support team for assistance, they are mentally torturing us by asking the same question again and again.They are not responding to my number and if they respond they are just putting my call on hold for no reason.This is definitely not acceptable/bearable situation for any person who has paid amount on time. we definitely expect a refund /replacement rather than to proceed with the company that has delivered worst products .

I would give a zero if it was an option. The Brick is as fake as they come. Once they sell you a product God forbid there's any issues. Instead of technicians being out on consumer calls they are to busy packing up locations to ready them for a move. It's obvious by all the reviews I've ready and expressed to the brick I would be making a complaint to the BBB I was told to go right ahead. I knew I wouldn't be the first and will not be the last to give such a negative review but I do the the biggest regret ever setting foot inside a brick location. Never again!!

The Brick [***** Sarcee Trail NW]Delivery service was a disaster, the sofas weren't wrapped, and the guys who made the delivery have no idea how to perform the simple unloading, the cushions ended up thrown in the main entrance and the sofa was full of dirt got it in the truck. When we went to the store, asking for the returning policy, they told us that the product could not be returned because it was on sale and that we could only return it but they would not give us our money back, only a voucher for the amount paid for future purchase, the manager who attended us was only there to contradict our complaint with poker face because this company has no idea what customer service is.I selected one star, otherwise I couldn't leave the review, but they don't deserve even one.

Entire experience is a disaster, disappointing, all frustrations. Quality wise and customer service satisfaction is extremely poor. Since the delivery.. my property had a damaged. In less than 48 hours after thorough checking of the item found out that it has a damaged in almost every corner of the item. Has it replaced and again during the delivery my house was damaged again. After 2 months of replacement the couch is making an annoying squeaky sound, not properly cushioned, we felt like we are sitting on wood, very wide gap between the ***** and the arm rest. Overall poor product quality. Filed a complaint in June, technician came. In 2 months I called few to months to follow up and the answer was the part was ordered and waiting for the shipment. Was told the part will arrived in mid september. Called the store sept 19, got same answer part is expecting to arrived mid sept. Had advised that the manager will call me sept 20 in the morning, waited for the call until 4:20pm, manager was busy and will call in 20 minutes. No call again. Called the store again and the agent said part will arrive the end of September. This is riduculous. Not worth the money at all.

I purchased under the specific terms of your "Don't Pay for 48 Months" promotional offer from the Barrie, On location. The negotiation and agreement I entered into was clear: I would not be required to make any payments for 48 months, and no interest or negative impact on my credit would occur during this period, provided I adhered to the terms. Unfortunately, despite following the agreed terms, I have recently discovered that The Brick has faulted on this agreement. Payments have been recorded against my account, and this has resulted in damage to my credit score. I did not expect this breach of contract and find this situation unacceptable. I have contact the branch manager, sales rep(Long) and no resolution, buyer beware of these so called "dont pay a cent"

I purchased a recliner from the Brick in ********* on October 28, 2023. The recliner is fabric and the fabric has significant pilling especially on the arms and leg/foot.I went to the Brick Store on August 9 /24 to complain and also brought pictures of the pilling.I had also purchased an extended warranty for this chairI was told by the person at the desk that they are aware that the material pills and there is nothing they are prepared to do. I said that the salesman had not told me that the material pills and he said that was too badThe warranty does not cover the material only defects. I suggested to him that the material pilling is a defect and he said they do not consider thisI asked to speak with the manager and was told the person is on holidays until August 14/24. He did take a photocopy of my purchase receipt. And suggested I send an email complaint to The Brick and the manufacturerI asked him who the manufacturer of the chair was and he said Mazin Furniture Ind.I have sent a complaint including pictures to The Brick and Mazin Furniture IndThe resolution I would like is to receive a credit for the purchase of the chair and I am prepared to purchase another recliner in leather

I would give a 0 rating if I could I ordered a ********** from the Brick.It arrived. Appeared in good shape. I needed to get a wall bracket to put it up.Once it was turned on there was a crack and lines in it. It did not work. You could not see this when the ** is not on.It took over a week any many calls and emails to get a response.I just got a response today from **** at customer service (should really rename it to customer unservice) to tell me I am not covered since it was not reported in 2 days yet it took them 7 days to respond to a call. I asked to speak to a supervisor or manager and **** would not do so. The service and response was disgusting.The money spent and my time and cost of my time was a waste.I would advise everyone not to buy from the Brick or ********

i was at the brick red deer location today and was greeted by a salesman *************************** he was very knowledgeable and helpful friendly kind and also saved me money on my purchase Thank you so much

Unprofessional and Rude. My partner was treated unfairly and was confronted with discrimination and rude behavior in all interactions. Not to mention the proper dimensions were not given and therefore the furniture that was ordered did not make it into the elevator or apartment. Truly horrible service and horrendous lack of care for a company as a whole. there is not even a place to leave comments or reviews on their website.