ComplaintsforJK Roofing
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Complaint Details
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Initial Complaint
16/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** changed/installed the roof for me 4 years ago. I sent a text to *** regarding the leaking and it should be under warranty on Oct 27, 2022. He confirmed that his company will take care of it but without given any set date by text on the same day. I called him on Nov 1 and he answered that he will need to come to have a look but did not give a set date again. I sent the pictures the spot that are leaking to him on Nov 3 and asked for any date coming to fix it by text. Since the last phone conversation on Nov 1, I have no any reply or update from ***. From my previous experience, *** is considered as a good business owner. I am not sure what is the reason he is not answering me and not willing to give a date to come to fix the problem after so many weeks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.