Business ProfileforThe Cheaper Roofer Edmonton

*** ** *** ******** **********  We booked our move about one month in advance and clearly communicated our needs and expectations verbally and in writing (email/text) with clear confirmation from the company that everything could be accommodated. On moving day, the movers arrived 30 minutes late with no prior communication. We had to follow up via text to figure out what was going on. Upon arrival, the driver backed right into our front steps. No acknowledgment of the incident, not even an apology. As they started moving everything it quickly became very clear that they had very little to no experience packing a truck. Items were thrown into the truck with little to no care. We've incurred damage at both properties as well as to our personal belongings. After discussion with the owner, and several texts and emails, we have had no follow-up action from this company to remedy any of it. The communication with the onsite coordinator was terrible. Having used this company in the past, we were confident they were the moving experts and would guide us through the process. This was not the case - the receptionist, Nancy and the onsite coordinator, Bobbi advised us that we should know how much staffing would be required in order to complete the move same day. At 5 pm, there was so much work that needed to be completed (as acknowledged by the site coordinator, and yet, he sat in his vehicle texting and talking on the phone while the 2 other men worked and worked - without even a lunch or dinner break. The coordinator was arrogant and tried to be intimidating. In the end, an additional five individuals were called in to assist with the move - which was finished at 11 pm. ****** ** ******* ********* ********** *** **** ***** *** **** ** ** ** **** * ******* **** ***** **** **** *** ** *** ******** ********** In addition.. I had 2 conversations with the owner of the company who empathized with my situation. He assured me there will be resolution. Now SILENCE