5 Customer Reviews
Review from Mike O
1 star05/09/2024
T**** company. Hire them to manage your rental and expect ski rocketing costs. They don’t have your best interest in mind. It’s all about making them money.Review from amy s
1 star27/02/2024
They are forcing a single mom out of her house because they charge 35$ to pay rent on an app. Which is not allowed. Also paid and couldn't move in till week and half later. Also, they have cockroaches at the monarch place apartment and don't fix broken down washing machines and don't clean public areas often. Dog s*** everywhere. They let the parking lot get so slick that people in apartment buy their own salt to salt pathway to vehicles. It's incredibly sad. Communication is horrible. The lady named ****** doesn't reply or call back whatsoever. Isn't that her job to do so? Horrible management. I'll be taking this to tenant act, health, and safety. As they are inhuman and rude and disgustingly discriminative towards people. They treat you like your dirt.Review from Laurie barth B
1 star02/11/2023
Communication and follow up is so poor .They told me they would get back to me in a few days regarding a possible rental but didnt have the ***** to do so ! Even after texting and calling a month ago still no reply . Basically ghosted for now good reason ! Stay away from this organization !
Sunreal Property Mgmt. Response
06/11/2023
After addressing this issue with the appropriate staff; the likely cause was that ******'s application was turned down and therefore this caused the frustration. The rental market in ******** at an effective rate of zero vacancy. This is causing undue frustration for all parties. There is not any available inventory at reasonable rates.Review from Make H
1 star29/10/2023
Horrible horrible horrible ! Warning people: please do not rent from these guys. They lie about their tenants. Bad management. Force innocent people out of their homes. Take my advice, you will be glad that you did. No joke !!!Sunreal Property Mgmt. Response
03/11/2023
This is a "bogus" complaint. Sunreal does not have a record for Make Hawk. Sunreal would also not evict "innocent" people. Sunreal is licensed by the ******************* of ******* and is governed by the Residential Tenancies Act. Tenants can only be evicted for valid reasons.Review from dark m
1 star17/08/2022
I was looking for a place to rent and called their office and emailed them. The woman took several days to get back to me via email and 4-5 days via phone. Then it was oh im going on vacation and ill email my coworker whos on **** right now,and tell her to call you and you can book viewings with her. The day comes and no call. Call the office the reception is snotty,leave a message with this lady and nothing.. No call no anything. If they are that bad about calling you back what will they be like when there's a issue with your unit? Yikes..
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.