Business ProfileforIntertek Testing Services

In May 2023 I contacted Intertek Coquitlam branch for Consultation and Engineering services to provide us with the necessary documentation to able to provide the certification of 4 – 8 kw alcohol still elements, housings and the electrical controller. This certification was requested by the local Building Authorities. I provided Intertek with an Electric element and housing for your inspection. The element were returned a week later without any documents attached regarding my request for certification. At no time did you say you were not able to perform the necessary certification. After many emails requesting information about the elements which you had in your possession for a week, you tell me that staff is going on holidays for several weeks. I had a few conversations with you on the phone which did not go well as you seem to not want to listen to what I needed from Intertek, rather you just told me what you were going to do and tell me to be patient. I repeat, at not time did you say you were not able to preform the certification as requested. I reached out to Intertek to get resolve and talked to Tanya M***** that was very prompt in her reply and took my info and said she would discuss my account with her Manager Marco B****. I sent Tanya M***** an email explaining my concern with how my account is being handled. I also requested to be supported by a different Account Manager as I do not feel the my current Account Manager is effective in dealing with customers. I received a phone call from Marco B**** to inform me that he is closing my account and refunding THE BALANCE of my account with no explanation or justification for his actions. Marco B**** is saying that $4,000 worth of work has been perform without any documentation delivered as requested. I know Intertek is an International Company but that does not excuse that fact of poor Customer Service and Professional Conduct.