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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I hired this company through BBB and on July 4/23(Tuesday) a technician came to spray for the wasp problem I was having. It cost me $250.00 plus tax and included a one year warranty. I was told if the problem wasn't resolved in 1-2 days to let them know. On July 6/23, two days later (Thursday) I still saw wasps going in and out of the area so I texted the technician, no response. On July 7/23(Friday morning) I texted technician again, no response. Later in the afternoon, I contacted I assumed was the boss, ***. He told me if they're still active they will treat again on Monday. On Monday morning, July 10/23, I texted technician again to say wasps still active, again no response. In afternoon, I texted *** to say I had no response from technician and wanted to know when they were coming back, no response from *** either. This is now Tuesday, July 11/23, and I have had no further response from anybody from this company. Very disappointed in their customer service or lack there of, and I went through BBB so I wouldn't have a problem like this. I would actually prefer to get another company to resolve my wasp issue. I am so annoyed with them I do not trust them to do the job they were hired for in the first place.
Business response
24/07/2023
Sorry, this is the first email Ive seen.
Maybe the last one went to junk.
Anyway, I have contacted the customer and straightened everything out.
Ive had some ****** issues with a sick ****** member and I totally dropped the ball.
I am so sorry.
In addition, the Technician who was taking care of the job is also my son and is obviously dealing the same family issues, such as it is when you have a family run business.
We are treating the job again and giving them a full refund to make it right.
Thanks and have a great day.
*******************Customer response
26/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.