ComplaintsforInterior Savings Credit Union, Corporate Office
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Complaint Details
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Initial Complaint
23/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My interior Savings credit union branch, located in *****, ** has notified me that they are closing my accounts and banning me from their services because I was a victim of fraud. They also lied to me about getting back $980 that they were able to recover from the *********. I was told by a customer service representative that I would be getting that money back. It wasn't until I questioned them about the whereabouts of that money that they changed their story. I'm seeking that $980 as my desired settlement.Business response
28/06/2023
Interior Savings is committed to delivering high quality service and to working with members to understand and resolve any concerns. As part of this commitment, we work with our ********************* Service and Investments (OBSI) as needed to provide a fair and impartial resolution to member concerns. This matter has been brought forward to OBSI and resolved.Customer response
28/06/2023
Complaint: ********
I am rejecting this response because:This issue has not been resolved, as I have not received the money that was taken from me. I have also requested a review of the investigation by the ombudsman head office. If they, or the BBB fail to resolve this issue, then my next steps will be to go to *********** and the ***** ********** *********
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.