Business ProfileforOkanagan Dodge Chrysler Jeep Limited

On Friday March 1st I took my 2011 Dodge Ram into Okanagan Dodge ******** in ******* to have a fuel pump replaced. The quote came back as $1,400 ($900 for the pump and $500 for labor. They didn't give me a quote to diagnose the problem and when I returned, they had billed me $200 just for the diagnosis on something I already knew was the problem. The following Friday I told them to go ahead and that I had found a cheaper NEW factory Bosch fuel pump for a third of the price they had quoted me. It came to $331 and included shipping from ********* (partsavatar.ca) They told me they would look into it after paying the $200 for the diagnosis (which I told them i wasn't happy about) I also paid a further $300 towards the repairs. When I returned the following Monday, they told me the truck was done and handed me a bill for nearly $2,000. On the bill was an 'O' ring for $79 (A small rubber band like part that costs around $7 from the manufacturer) I complained and told the service manager that I had been quoted $1,400 and that they would bring in the $331 parts from partAvatar to further reduce the invoice down to a more reasonable $900. I was told the best they could do is meet me halfway if I brought in the original quote. The bill for replacing a $331 part now sits at $1,780.00 so the truck sits on their lot until I can find a way to pay this bill. Recommendation is to shop around online for parts when getting these quotes for vehicle repairs so you dont have the issues I have had. I will NEVER use Okanagan Dodge again!!! As far as i'm concerned these guys come as close to fraudulent business practices as you can get.