ComplaintsforInternational Motorsports

• Initial Complaint

  26/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently purchased a **** motorcycle from international motorsport in Langley BC. At the time of purchase, everything seemed amazing. The salesman was very friendly and quick to provide helpful information that I requested. The answers I recieved to some of my questions was a big factor in my decision to purchase a **** bike. Prior to purchasing, I requested that the salesperson enquire about a certain part (charge tank) for the electric motorcycle that would allow me to access the level 2 chargers that are available on many routes throughout the province for fast-charging. I was excited about the prospect of being able to use the bike for summer road trips for the entirety of the season. I was advised that it would take two weeks to have the part in store and installed. I was told this both before, and during the purchase of the bike. I purchased the bike as a cash purchase and left it at the dealership to organize and install this part, with a few other additions. I looked forward to riding. After purchase, everything quickly began to chang. Two weeks passed, and I hadn't been given a update on the install. I reached out to the dealership parts department, but nobody got back to me in parts or service regarding the part. I contacted zero motorcycles to inquire how long the part would take and was told late August - and I was also advised that there is a huge shortage regarding that specific part. I was advised this was not new information within the company ****** or industry (dealerships). This was extremely frustrating to find out, as not only had I asked for this to be looked into prior to purchase , but the two week lead time was the governing factor in my purchase of this bike. If I would have been told honestly that it would take until August, or that the dealership was uncertain, I would have purchased another bike at the time from a dealership much closer to where I live so that service and parts would be easier to obtain. Much more.

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