ComplaintsforRVing With Ease Rentals Ltd.
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Complaint Details
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Initial Complaint
25/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Date of transaction: 26 August 2021 Amount paid: $****** RVing with Ease committed to providing an RV delivered and setup in Surf Grove in Tofino for 5 days The problem arose when RVing with Ease couldn't deliver the RV to the campsite. We arrived at 6pm to discover no RV. We phoned multiple times and finally managed to get through to * **** *** *********** Veraine. She said that the RV was just around the corner and it would be best if we got it ourselves. We finally managed to organize a truck to collect the RV but struggled to find the RV because Veraine didn't know where it was and her employees were not answering the phone. We finally managed to track the RV down, **** ** ******** **** **** ********* **** **** *** ** ** ***** ** ***** *** ******** We managed to hitch up the RV and tow it to Surf Grove. At the entrance to Surf Grove, we had a small accident with a car. We swapped insurance details with the driver. We then contacted Veraine to explain what had happened and asked for her insurance. She didn't have any insurance on the RV. We managed to get the RV into the campsite and Veraine then arrived to set up. *** *** **** *** ********** ******* ** *** **** ** ***** *** ********* ******** *** **** ***** **** *** *** ** *** ** ******* Insurance details never arrived. We contacted her multiple times for insurance details and she never provided any. She also kept our damage deposit, even though there was no damage to the RV.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.