ComplaintsforWay On Shoes
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Complaint Details
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Initial Complaint
09/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 5th I purchased $150.00 worth of gift cards, I tried to use the gift cards and their website did not accept them. The gift card purchase went through in full through my bank of Montreal Mastercard. The bank would not help me to get the charge refunded. I have spoken to ON shoes customer service, on July 18th, July 28th, Aug. 7 and today August 9th and they only reply that their gift card department will get to me. Meanwhile I went in line and tried to use the gift card numbers using a different computer and contact and their website does not allow me to put the order through. I have a screen shot of all the refusals. I want my money refunded or have the gift cards un blocked. I have spent hours on the phone with on shoes to no avail. Thank you ***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.