ComplaintsforAlumitubs
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Complaint Details
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Initial Complaint
28/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 20, 2024, while cleaning our Alumitub hot tub, I discovered white sticky globules in the water. The caulk along the aluminum tub seam had severely degraded, creating an impossible-to-remove, sticky mess. I contacted the companys owner, Mr. **** *****, sharing photos and a video. He suggested it could be a defective batch of SikaFlex caulk, promised a replacement tube, and advised removing and reapplying the caulk. Despite multiple follow-up messages, I received neither the caulk nor further responses.Upon posting in the Alumitub ******** user group for assistance, my posts were quickly removed, and the group was paused by the companysuppressing open discussion and any information potentially critical of their product. I have since contacted ******** directly, and they confirmed that none of their products are intended for hot tub use and that bromine exposure would cause degradation, indicating a manufacturing defect.Due to the difficulty of fully removing the degraded caulk, health risks, and lack of response from Alumitub, I consider the hot tub unusable. I am requesting a full refund of $8,369 for this product. Ive attached copies of my invoices and relevant correspondence.Sincerely,****** ****Customer response
31/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.