Customer ReviewsforRow West Activewear Inc.

I can't find them listed on the site, so I went ahead and made an entry for them. If I could give negative stars on this company, I would. I made an order in late October. A simple order of one pair of shorts. I thought it was odd there was barely any confirmation of the order through my contact info, but thought I'd wait it out to see. After four weeks of silence, I finally sent an email to the contact listed on their site. The address was a person named Justin while the reply I got back came from someone not named Justin. Again another red flag. In this email, they mentioned there was a four week wait usually for orders to ship and we were at that point - and that the shorts were set to ship soon. To their credit, they do have a mention of the turn-around time on their website. However, two more weeks of straight radio silence passed again. No tracking numbers, no emails, no confirmation of anything in the order actually existing besides an email that couldn't even be traced back to the actual name on the account. So I emailed again today. I was told they just didn't bother setting up a second email and that she was covering for the person whose address was listed. I was also conveniently told that the shorts would be shipping today after a second complaint. When I pressed them on why it's taken an additional two weeks to reach out as well as questions their business and security practices, I was issued a refund without a further explanation. I am of the opinion these shorts were never intended to be shipped and I only received a refund because I noted that this looks very much like an online scam. I would advise any large outfit to order your apparel elsewhere. Perhaps they handle b2b transactions better than with consumers. But I would advise anyone that I know to look elsewhere for a company to provide your activewear. Direct consumers - spend your money elsewhere.