ComplaintsforUltimate Banquet Hall

• Initial Complaint

  20/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DEC 5TH 2021 AN EVENT WAS BOOKED WITH THEM FOR FEB 5TH 2022 $1000 DEPOSIT WAS PAID , AT THE TIME OF PAYMENT I SPECIFICLY ASKED WHAT HAPPENS IN CASE OF LOCKDOWN, THE OWNER JIM VERBALLY CONFIRMED HE WILL DO A REFUND INCASE OF LOCKDOWN. ONCE PROVINCIAL GOVERNMENT DECLARED THE LOCK DOWN, I REACHED OUT TO GET MY DEPOSIT BACK, NOW I AM JUST BEEN IGNORED AND NOT RECEIVING ANY COMMUNICATION FROM THE OWNER OR BUSINESS REGARDING MY DEPOSIT BACK. LOOKING FOR YOUR ASSITANCE IN RESOLVING MY ISSUE AND HELPING ME GETTING MY DEPOSIT BACK, THIS IS NOT GOOD BUSINESS PRACTICE WHAT JIM IS DOING...

  Business response

  02/02/2022

  In response to the complainant, as per the attached files by the complainant, you can clearly see that all deposits are non-refundable. The contract was signed by both parties making it binding.

  However, that's not how i do business, regardless of what the complainant thinks. Covid-19 is something no-one anticipated nor have control of. being loyal and helpful to my clients, i did say incase of a lockdown because of covid that i am willing to postpone the event and carry the deposit forward. however if there is no future party then i will refund the deposit. i also said that i will refund once the banquet halls reopen due to no funds are being collected while we are closed. i did say to collect the refund on Jan 18th but the restrictions were once again extended until Feb 16. i will refund once the halls are open for business and when i can afford to pay back.

  If this seems unreasonable then I will stick to my contract and all deposits will be non-refundable. I think I am being very fair.

  Customer response

  03/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: 

  I do understand that every business and individuals are effected by the Covid situation, “deposits”are not business operating cash that it was invested on something , as the verbal agreement was a refund will be issued if the event doesnt go through due to COVID, I would like my deposit back as soon as possible, if he didnt commit at the time of payment, i woudnt have booked the event with him. I too am effected due to CoVID but that doesnt allow me to to not pay my bills or stop and postpone everything. Thats not an ethical way to do business .I would appreciate a refund and ASAP and dont want my or his time wasted on this one. This is not his nor my fault, the situation is such that the

  the event didnt go through, but that doesn't mean that I will lose my deposit and wait this long , why was i made false promises at the first place ?? 

   
  
  Sincerely,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩