Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for Canada Drugs Direct

View full profile
Location of This Business
PO Box 520 800 15355 24 Ave, Surrey, BC V4A 2H9
BBB File Opened:
15/10/2018
Years in Business:
9
Business Started:
1/1/2015
Additional Contact Information

Fax Numbers

  • (800) 859-5270
    Primary Fax
Referral Assistance
  • College Of Pharmacists Of British Columbia
    200 1765 W 8 Ave
    Vancouver BC V6J 5
    Phone Number: (604) 733-2440
    https://www.bcpharmacists.org/
    info@bcpharmacists.org
Social Media
Business Categories
Online Pharmacy

Pattern of Complaint

Pattern of Complaint:
As of June 12, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Delivery Issues

  • The business had issues completing the delivery to the consumer for which no explanation was provided.
  • The service/product was not delivered on time or the consumer was not properly notified of delivery.

Refund / Exchange Issues

  • Consumers are having trouble receiving their refunds from the company after going through their process.
  • The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.


Service Issues

  • Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
  • Customers expressed payment issues.

Billing and Collection Issues

  • Credit report corrections required due to lack of customer service.
  • Lack of understanding on loan products due to improper explanations.

We offered Canada Drugs Direct. the opportunity to address the above identified patterns. We did not receive their response.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.