ComplaintsforCoast Appliances

• Initial Complaint

  21/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had a washer dryer installed by Coast Appliances in July '24 . The hot water hose was connected to the cold water tap in error. Cold water hose was not connected at all. Vent was broken by instillation team, not reported or repaired, dryer was left to vent into the apartment.I ended up having to pay another plumber to correct the errors and fix the vent connection.I've reached out to Coast multiple times to provide them with the opportunity to rectify. They responded once to set up a time to speak, which I replied to immediately but to date have not gotten back to me and its been 3 weeks.This has matter has consumed too much time and been an inconvenience to my tenants.See ticket #'s ******, ****** & ******

• Initial Complaint

  18/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Fridge is freezing fruit. Many adjustments made to temp and nothing corrected. Called service, sent out someone to look and said compressor is not working properly. Then no attempt to fix. Called again, sent out another serviceman and said nothing is wrong. Fridge isn&#**;t working properly and H31383033**3837**3031H is making no attempt to resolve problem.

  Customer response

  20/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased a Electrolux Washer and Gas Dryer matching laundry pair on September 17/ 2024.On their website it says they have the Dryer online in stock and delivery and or pickup is available a week later. Because of them saying it was in stock is the reason I purchased it. A week later I was told they have the Washer but not the Dryer. I initially told the Salesman that I would give them 2 weeks to get the product when he told me it would be 1 1/2 weeks to get the Dryer from the date of purchase. Today is 2 weeks and no sign of the Dryer. So I told the Salesman to ****** and refund my purchase. He asked me to wait another week. I said no. He then told me I would be charged a 30 % restocking fee on the dryer because it was a special order. How is an advertised "in stock" appliance Special Order ? And then take the 30 % and delivery charges, etc. ! This is blatant false advertising at its retail best ! I feel they breached the contract based on what has transpired to date and that there should not be a re stocking fee on something that doesn't exist. Is this even legal ? Apparently it is. Coast Appliances is a total rip off.

• Initial Complaint

  25/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Coast Appliances has agreed to replace a defective wall oven, however 4 months have now passed and they have provided nothing. ***** promises of dates for delivery that just get cancelled. We need our wall oven replaced, it is defective and was purchased brand new.

• Initial Complaint

  26/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife and I purchased a microwave, ******************* from Coast Appliance in ******* in July 2024. Microwave was a floor model and damaged in delivery, big dent on the side from being dropped. Given a $60 discount wow. Fridge was defective as ice maker don't make ice and they want to send a tech to fix it, I didn't buy a used or refurbished fridge, sent a new one that works please. Dishwaher is louder that our 15 year old model we replaced. Our biggest concern when looking for a dishwasher was a quiet one. The model we wanted was in stock so the salesman tool advantage and said there was nothing between the model we wanted and the one he sold us. We didn't buy cheap appliances as we wanted quality. We bought ****** Paykel brand which I question now. There installer guy was 2.5 hours late leaving me to take care of disconnecting the fridge as the delivery guys only deliver. The whole experience left a really bad taste with us. Hopefully they will reach out with a real resolve but for now it seems to be our problem, very sad.My resolve is to get a new fridge and pay the difference for the upgrade dishwasher we originally wanted that is quieter. very simple

  Business response

  11/09/2024

  The customer spoke to store manager ***************************, where he approved to take the dishwasher back and have the customer reselect another brand. The fridge was dispatched with ****** Paykel to be assessed a technician went out and the unit was repaired. The customer has been made whole and the issues presented have been resolved with urgency.   It is never our intent to displease valued customers and when an issue arises we step forward to continue supporting the customers needs at best.  We appreciate the opportunity to be able to rectify the matter at hand. The file is now closed with care and attention. 

  Customer response

  13/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  23/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am having issue with my gas range and I wNt to get it exchange but unfortunately no one is helping me out

• Initial Complaint

  15/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 7th my husband and I bought a Gorenje washer/dryer set from Coast Appliance. We brought them home and installed them. Immediately the dryer did not work properly. It was extremely loud and vibrated to the point that it felt unsafe to leave it running if not home. We contacted Coast appliance directly to let them know. They basically told us it wasn't their problem as we live on ***************** and they don't have technicians to come here. However upon contacting them again, they GUESSED the problem and sent parts to a local technician. The technician came and installed the parts, but it did nothing and the dryer sounded exactly the same. He told us it was a faulty dryer and to return it. We contacted Coast Appliance again and let the sales *** who sold them to us know. There was no solution. We were given a number for the manufacturer and told to put a complaint in with them. We were never offered a refund, or even exchange - which is what husband and I wanted. Two months later, we still have a broken dryer, I am in contact with the manufacturer and there is still no resolution from them either. We are filing a complaint against Coast Appliance because we find it despicable that we were sold a broken dryer and when we complained we were basically told it's our problem because we live on an Island - despite the company knowing we live here upon purchase. We have two children under 3 and have had no dryer for over two months. We'd like a refund because we are exhausted from trying to deal with this company and would like to take our business elsewhere.

• Initial Complaint

  31/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My family and I just bought a newly built home (the house was built in end 2023) - the builder company is called Zancor.All appliances are supplied and installed by Coast Appliances. they supplied my dishwasher and never installed it! when I called their customer service, they mentioned that the project is closed and refused to send someone to install the dishwasher. They installed the dishwasher to all my neighbours! but they are refusing to do it for me. All I am looking for is for them to send someone to install it, as their contract with Zancor states that all appliances to be supplied and installed

• Initial Complaint

  23/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On July 5, 2024 placed an order for 03 ** appliances costing $3952.74 at Coast Appliance Brampton. We were committed that the ************** would be delivered on July 08, and the cooking range isn't in stock but will be delivered in two weeks time and we agreed as we needed the microwave urgently. Eventually, the delivery came for **************. We accepted the fridge delivery and refused Microwave as the unit was dented and the box was all damaged, wet & greasy from the bottom. For the fridge, delivery guys didn't level the fridge from it's feet, didn't align the French doors as they are not level either, to the point that they even didn't push the fridge in it's spot entirely. After sending couple of email, two days after on July 11, 2024 we received communication that he's not going to get the microwave delivered alone and we have to wait for it to be delivered along with the cooking range as he's already covering two deliveries or we pick it up ourselves from the warehouse. To which we responded that we can't pick up, as far as two deliveries are concerned, it was only because of your store as you shipped damaged microwave and the cooking range wasn't in stock. July 20, we personally visited the store and spoke to the Sales Associate what we've been told over the phone and why we never received any response from him? To our emails and calls he plainly denied that he never received any emails or calls from us at all even though we showed him the emails which we sent. There was no empathy at all about the whole fiasco rather he suggested us to cancel the order and buy it from somewhere else. Which aggravated the situation, that after waiting all this time we have to cancel the order and buy it elsewhere? and we suggested why don't you also pick up the fridge which was delivered and then cancel the whole order so we can buy somewhere else. Looking forward to get a reasonable solution to the matter.

• Initial Complaint

  04/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered an upright freezer from Coast Appliances (********) and had it delivered last week. The freezer was one of several kitchen appliances that I had ordered. Upon inspection, I noticed that the hinge was badly damaged and bent. I reached out to the sales team member that I had worked with when ordering the appliance. I requested that they arrange to have a replacement freezer delivered because the one they delivered was defective. The sales team told me that they hadn't intentionally sent me a damaged freezer and that it was my responsibility to identify any issues with the appliances upon delivery. When the delivery person was here, he refused to open two of the appliance boxes, making the verification process impossible to complete. The delivery person also didn't install any of the appliances, making it impossible for me to verify their condition upon delivery.Instead of arranging for a replacement freezer, they have directed me to their service department to look into this issue. Any other business that delivered a defective item would have taken the item back and replaced it or provided a refund. Coast Appliances has not made any effort to rectify this situation but instead has passed me off to their call centre.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩