35 Customer Reviews
Review from Pranesh & Beata S
5 stars13/10/2024
*** is very knowledgeable & professional.Not pushy and listened to what we wanted.Arranged the delivery and deliverer was on time = 5/5.Review from Brittany K
1 star20/08/2024
We purchased two appliances a number of months ago. Both were floor models. We picked up the packaged appliances and took them to ****** to our rental property. Upon the installer unpacking the fridge, I was informed the electrical plug was sliced off. This would have been noticeable to anyone wrapping the package up. Complete disregard for the consumer. We immediately contacted ******** service and weve had nothing but a run around game for over two months now. We have been provided multiple ticket numbers as well as verbal confirmation on multiple occasions that the part was ordered. We have now passed the timeframe of the third ******** service *** ensuring it would be fixed within 5-7 business days. This has been ongoing since June with no rectification.Review from Bob H
5 stars20/08/2024
********** did an excellent job of helping us with our hood fan decision and purchase. He followed up with texts to make sure we were happy with our purchase and that it was working properly.Review from Aris N
5 stars10/07/2024
Excellent service in ********* showroom! ****** is absolutely amazing, is reliable, honest and put a lot of time helping me choosing appliances for my project. He always takes the time to answer any questions I may have, and provides me with all the options available. Much appreciated - and looking forward to working with you on the next ************************** Touch VDesignReview from Alex K
1 star10/07/2024
Absolutely the worst customer experience I have ever experienced. After three weeks of trying to get an update on my order, it was randomly just cancelled. I called at least 3 times and emailed twice with no response. When I eventually spoke to a person about the terrible experience he told me they just laid a bunch of people off so there is no one to help manage lost items. Our customer service isnt very good right now. I hope someone avoids the challenge of dealing with this company.Review from Rob M
1 star22/06/2024
Sales person was great, pickup was relatively easy, missing parts and then it all fell apart. I tried to work with them but they seemed to want me to do everything...as in another trip to the warehouse when i have to take a ferry to get to the mainland. I asked them to deliver the parts to the north shore store so I could pick them up, but they didn't listen and shipped them instead. They wouldn't return calls and I had to complain to customer just to get the North Shore store manager to give me a tracking number for the shipment in spite of his promises to call me. Bought the stove on Thursday, picked it up Friday. Called about the missing parts Monday. It's now Saturday and the package is sitting in ******** now. I have a stove that doesn't work. Where is the customer service? Thanks ********************** appliance for nothing.Review from Luz L
5 stars20/06/2024
Excellent customer service here, and nice showroom too (Coquitlam-***********)! ****** was very helpful in every step of the process, from choosing the right appliances, locating stock, to scheduling delivery.From: *** GReview from Branka V
5 stars27/05/2024
**************** is excellent. I am working with ****** ( Coquitlam store) for some time and I really appreciate her suggestions abut the appliances I am buying for the suites in our building.Review from Troy S
1 star26/05/2024
Dishonest.Unreliable.Rude.********************* "Manager in Training" sent me a shakedown email.It stated I must take delivery immediately or forfeit my $9,000 deposit. This came with no prior warning.The house these appliances are intended for is still under construction and there is nowhere to store them. Our salesperson knew this and assured us we could set the date at our convenience.Unprofessional. Abrupt. Threatening.Review from Jor L
5 stars26/04/2024
********** from Coast Appliances is very helpful and knowledgeable. He helped me to choose a fridge and I am very happy with his service and the product he recommended.
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