Additional Information for Indochino Apparel Inc.

Pattern of Complaint:

As of July 7 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Billing or Collection Issues:
The consumer was incorrectly billed for a product that did not fit. 

Customer Service Issues:
The business did not provide adequate customer service. 

Delivery Issues:
Consumers complained that the business did not respond to their messages regarding the delivery of their items.
Consumers complained that they ordered items, received confirmation but did not receive the products.

Refund / Exchange Issues:
Consumer complained that they weren’t given a refund as desired.

Repair Issues:
Business did not repair the product correctly. 

Guarantee Or Warranty Issues:
Business would not honor the warranty of the product. 

Advertising Issues:
The product was not consistent with its advertising. 

Product Issues:
Consumer complained that they received poor products.

Contract Issues: 
The business did not honor the contract agreement. 

Customer Service Issues:
Consumer complained that they did not receive their product.
Consumer complained that the business is no longer responding to their emails or phone calls.

Delivery Issues:
The product was delivered with incorrect sizing. 

Sales Issues:
The business would not work with the consumer to resolve an interaction. 

Service Issues:
The business did not provide adequate service. 

We offered Indochino Apparel the opportunity to address the above identified patterns. We did not receive their response.