ComplaintsforAllCleared Solutions Inc.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a ****, they took my money and only provided half the service. Then after years of no contact (**** **** ******* ***** **** ** ** *** *** **** ***** * *** ** ***** ***** ***** *** ****), they decided to contact me again out of the blue and say they needed $200 to "reactivate" my account as if the account somehow goes inactive. Tell me where $200 goes to reactivate an account. You simply need to begin work, it's not like you need to redo anything, I'm the one who pays for all the application fees anyways. It says a lot that this company is going through when they try to contact their old applicants and **** them out of more money.

  

  Business response

  11/08/2022

  On July 16th 2016 Mr. ****** signed up with AllCleared for a Record Suspension application and was sent AllCleared’s Service Agreement upon sign-up. The Service Agreement is a two paged document which requires a signature on both pages and acts as the contract between both parties to proceed with an application for any service provided by AllCleared. This document clearly outlines on Page 2, Section 8 "All closed files are subject to a minimum $200.00 Re-Activation Fee.” Before AllCleared proceeds with any application this document is signed and returned to us by the client.
  At several stages of the application multiple attempts to contact the client had to be made to obtain documents needed for the application which subsequently delayed the application. On 03/02/2015 the ****** ***** ***** fee was requested from Mr. ******, this is the last document needed before a Record Suspension application can be submitted to the ****** *****. Two further reminders were sent to Mr. ****** before a response was received from the client on 05/12/2015 at which time the client called and stated he needed more time to provide the *** fee. On 12/08/2015, following another reminder, the client called and again stated he needed more time to provide the *** fee. On 12/15/2015 the *** fee was received. 9 months passed from the date we initially requested the *** fee to the date the *** fee was received. A Record Suspension application cannot be submitted to the ****** ***** without the filing fee. To say we “provided half a service” is untrue, without certain documentation we cannot move forward with an application. This is made clear throughout the application.
  Upon receiving the ****** ***** fee, we submitted the Record Suspension to the ****** *****. On 1/29/2016 the Record Suspension application was returned to AllCleared from the ****** ***** because the card submitted for the *** fee by the client was declined. We emailed Mr. ****** that same day to inform him of this, and to request a new card be given for his *** fee. Our system shows that seven emails were sent between 1/29/2016 and 9/23/2016 to contact Mr. ****** to obtain this fee and re-submit his application to the ****** ***** before a response was received.
  Mr. ****** re-sent the *** fee to AllCleared on 10/02/2016 but regrettably due to the amount of time that had passed the Local Police Check within the application (which is valid for one year) had expired and so a new Local Police check had to be requested. The Local Police Check returned to the office showing additional charges which did not show on the client’s RCMP Criminal Record. We requested that a letter be written by the client which addressed those additional charges, a requirement of the ***, and AllCleared requested the necessary court documents from the courthouse. Again, at no point was “half a service” provided to Mr. ******, AllCleared was diligent in their follow up with both the client and necessary government entities to obtain the documents needed for Mr. ******’s application. We received the Court Documents from the Court, and forward these to the client to assist him in writing his letter but did not receive the letter requested from Mr. ****** explaining the additional charges which showed on his Local Police Check. We sent numerous reminders for this document and received no reply. On 12/5/2017 a No Contact email was sent to Mr. ******, the final line of this email states, “"******* ** *** ******* ********** *** **** *********** ********** *** *********** ** ****** ** ******* *** ********** **** ** ******** *********** **** ** ****** ** ******* ************ ********* ** ** ************* *** **** *** *** **** ** * ****** ******* ** *** **** ****** **** *** ** ****** **** ** ******** **** **** ************** *** ** **** ******* ** ***** **** **** ** **** **** *** **** ** **** ******."
  Our system shows that Mr. ****** opened and read this email twice the day it was sent and twice the following day however did not reply to the email or call the office. 30 days passed and the file was closed. To revisit the Service Agreement Page 2, Section 8 “"All closed files are subject to a minimum $200.00 Re-Activation Fee.”
  
  While reviewing files Mr. ******’s file was uncovered and a member of the Case Management team reached out to see if he wished to proceed with the application, but as the file had been closed a reactivation fee would be required in order to proceed. While Mr. ******’s application was not completed the reason for this was Mr. ******’s failure to provide us with the documents AllCleared requested which were imperative to his application being completed. We regret to hear Mr. ****** is unhappy with AllCleared, but there is nothing more we could have done at the time due to Mr. ******’s failure to respond to our numerous attempts to contact him. Considering Mr. ******'s response to our well-intended email, and as previous correspondence sent to Mr. ****** stated, as of 08/04/2022 the file was closed, documents previously gathered destroyed and we will not be continuing with this file. 

  Customer response

  11/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  It's clear this ********* company attempts to extract every dollar they can out of unsuspecting clients while providing as little service as possible. this is clear by their "terms":

  - $200 reactivation fee
  - $40 admin fee
  - $300 admin fee
  - 180% APR

  Clearly this ***** business felt they could ***** **** ** my money otherwise they wouldn't of emailed me again 8 years after they failed to deliver their service.

  ***** ********* *** ** *** *** ***** **** * ***** **** *** *** **** **** *** ****** ***** ***** ***** ***** *** *** **** *** **** ******** ** ***** ****** and they will fight tooth and nail to not pay anything in return even when services (by their own admission) were not rendered. Shame on them *** ****** ********* ** *******

  
  Sincerely,
  
  ***** ******

  

  Business response

  22/08/2022

  Upon initial sign-up the client advisor aims to be as transparent as possible regarding all aspects of the application. The Service Agreement further outlines all terms and conditions of the application, and as previously stated this Service Agreement requires the client's signature before any application is started with AllCleared. The purpose of the Service Agreement is that no client will be "unsuspecting" of any aspect of the application, because they have read and signed an agreement which covers all terms and conditions prior to beginning the application. The $40 non-sufficient funds fee is charged if a client's payment declines 3 times as AllCleared are then consequently charged, the $300 admin fee is a cancellation fee to ensure AllCleared are still paid for services rendered in the event a client wants to cancel within 3 days of signing the Service Agreement but work has still been done. Mr. ****** has not been asked to pay either of these charges, so their relevance is in question here.
  AllCleared has been in business for 32 years and prides itself on open, clear communication between the company and client. As thoroughly explained in my previous response the application was not finalized due to Mr. ******'s failure to provide us with a document that was critical for his application despite our numerous attempts to contact him. The document requested from Mr. ****** was his personal account of a charge which occurred in 2010, something we could have no way of accessing. This document was requested on 10/18/2016, our system shows that 15 emails were sent between this date and 1/16/2018, including conversations with Mr. ****** explaining exactly what was needed from him. Due to his failure to provide the document required, or respond to the numerous emails sent, the file was subsequently closed and no contact was made by Mr. ****** until 8/2/2022, 43 months after his file was closed due to lack of contact from the client. We trust this is satisfactory. 

  Customer response

  23/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Services were not rendered, terms of service work both ways, this company doesn't get to charge outrageous fee's for ********** actions and provide no services.

  What this comes down to is, did I receive the service?
  If no, refund the money;
  If yes, keep the money. 

  This company (*** *** **** ** ******** *** ******* ******* *** ******* ***** **** **** **** ******* ** **** **** **********) has clearly laid out that they have not provided the service, therefore, they should refund the money that was paid with the expectation of service. *** **** ********* ** * *********** *** **** ***** **** *** * ********* ***** **** **** ****** ************* ** **** ** ******** ** ***** *********

  ******** *** ******* ******** ** **** ******* ******** ***** ******* **** ** **** * ** ***** **** ** ** *** ** *** ********** *** *** *** ******* ******** *** **** **** ******* *** *** ******** **** *****

  Forward the refund, and stop ******** people. Shut this place down.

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For over 2 years I have been paying ALLCLEARED to do what they said they could do. Reinstate my ability to cross the Canada USA border. (Pre-covid). They have taken me for over $2,000 and not delivered. In April of 2021, they sent me a letter from the Canadian consulate in New York that states clearly that I still cannot cross into Canada. With that, their assistance with my Canadian entrance ended, and they sent me a refund check for I believe one hundred or two hundred and that was that. I could go into a lot more detail and use a lot of big words, but I have the receipts of my payments and they didn't do what they said they would despite taking my money. I want my money back. This has been over two-years and they clearly have no intention of helping me. I paid all this money and spent all this time for them to take all my personal information and forward me a letter saying yo

  Customer response

  01/02/2022

  Good evening,
  
  I have spoken to them as recently as last week. Not about their lack of service delivery though.

  Customer response

  01/02/2022

  I contacted them many times. I was told that was it. Also many times they just did not respond. I've tried to get clarity from them with no help.

  

  Business response

  11/02/2022

  We are disappointed to hear that Mr. ****** is dissatisfied with our service. The application had an extremely slow start because the client struggled with obtaining his work history despite the fact that we provided him with many sources that he could contact to get this information. As per our service agreement, on behalf of our clients, we compile an application that will give them their best chances of approval and guarantee a 100% error free application. We cannot reinstate the ability to cross the border. The Consulate makes the final decision to reinstate travel for an individual. We’d also like to clarify that the result of the ***'s decision was a letter stating that the client does **** **** *** ******** *********** ** *** *** **** ***** ****** ***** ************ ** ******** The *** suggested that the client ***** * ****** ********** **** *** ****** ***** *** ***** ******** ********** ** *******.  However, as the Client does not have a criminal record in Canada as he satisfied the requirements set out in his Peace Bond, a Record Suspension is not necessary. As with similar applications, we suggested that Mr. ****** take the letter received from the *** to the border crossing, which states he does not have a conviction in the USA, as it would give him his best chance to enter Canada.

  Customer response

  11/02/2022

  This response seems ridiculous. So I pay them over 2000$ to contact the border patrol and ask if I can enter? I could have done that.
  The response about job and residence history is ridiculous. Slow start? I had to request *** background checks and **** background checks and local police background checks just for them to email the Canadian border patrol and the us border patrol. I could have emailed them and gotten that same response.

  

  Business response

  25/02/2022

  The service we offer is to compile and put forward applications - this service was fulfilled. In regard to documentation required for the application, some of which we cannot independently collect, we provide guidance to the client on how they can obtain that documentation. Mr. ****** was not satisfied with the outcome of his application, however we never guarantee the outcome of an application as it is the final decision of the government authority.

  Customer response

  28/02/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** ******

   

  if they are not guaranteeing anything. 
  then why did I pay them over 2000$?

  the government makes the final decision so what is the value of their services?

  Everything I did I could have asked the government rep and submitted it on my own.

  they claim in their website they shorten the time but

  this took over 2 years to get a no.

  I don’t understand where the value of their service lies?

  I am in the same place I was when I first started.

  but now I’m short over 2000$.

   

  I don’t accept their response and I still want a refund.

  if you cannot bring about a final resolution then how can 

  I seek final reimbursement?

   

  *****

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