Additional Information for Scotia Pardon & Waiver Services

As of March 8 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Customer Service Issues
Consumers complained that the business is no longer responding to their emails or phone calls.

Refund/Exchange Issues
Consumers complained that they weren’t given a refund on services not rendered.

Contract Issues
Consumers complained that they didn’t receive services as outlined in their contract.

Service Issues
Consumers complained that they didn’t receive the service they paid for.

Billing or Collection Issues
Consumers complained that they didn’t receive the service they paid for.


We offered Scotia Pardon & Waiver Services the opportunity to address the above identified patterns. We did not receive their response.

On March 16, 2021 BBB contacted Scotia Pardon & Waiver Services with a request for more information about the following claim made on the company’s website https://www.scotiapardons.com/ :
14800 pardons approved.?
98% record suspension approval rate.?
98.7 % US Entry Waiver Approval Rate.?
8300 Purges completed successfully
BBB requested substantiations on the claims and the statistics provided by the business. 

BBB’s Code of Advertising states, in part 1. Basic Principles of the Code :
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
?1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.?
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.?
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.?


BB also reached out to Scotia Pardon & Waiver Services with letters on March 13, 2021 and April 6, 2021 to receive substantiations on their claims.
As of April 20, 2021, the BBB has not received any response to the requested information and the website  is still active.