ComplaintsforStorguard Self-Storage Centres Ltd.
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My ** **** *** son passed away without a will on April 15/2022. He did not have a will. He had about 10 blue bins, an old bed and tv in a storage locker in *********. I am his only relative besides his two sisters who know what I am going through. I have been paying Storguard now ******* plus to keep them from auctioning stuff off. They will not release it to me his Mother. It costs over ******* to apply for ***** of Administration for an estate. This is not an estate it is a car and these 10 bins. I have tried everything with them and they say its "their policy" because someone might come forward and *** them for not giving it to the rightful owner. * ***** **** ** *****. If they were concerned about the rightful owner they wouldn't auction his stuff if it wasn't paid. Even the own ***** who is over seas some where told them to make and exception. They refuse. **** has a form that one gets filled out and notorised if the estate is under ********. This estate if far under that so I can transfer the car in my name and sell it. I have also with a lawyer created a n indemnity for to make myself responsible if anyone else comes forward and they still will not let it go. I have been in contact with *********************** from the ******** Self Storage Association and she doesn't know why they are not releasing this as she only asks for a Notorised Death Certificate. I have offered them all of this and they still say no. I am at my **** end an don't know what else to do. * **** ****** *** **** **** **** ***** *** **** *** *** ***** *********** *** *** ********* **** ***** ** *** *** ********* *** * *** **** ** ** **** *** ***** ** **** ***** ****** ** *** **** **** *** No exception to their policy and this is theft.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.