ComplaintsforShack Shine
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Complaint Details
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Initial Complaint
28/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We wanted window washing - got a quote from Shack Shine (email ************************************************ The information in their quote stated: using a combination of MILD CLEANING AGENT APPLICATION + LIGHT PRESSURE WASHING + BRUSH SCRUBBING / DETAILING. Bleach on plants is not considered a mild cleansing agent, in fact it can be highly damaging to plant leaves and can also damage the plant systemically if the dose is excessive. They are now ignoring our emails from our strata. They are non responsive. No accountabilityBusiness response
11/06/2024
Hi,
We will refund the money which is 1,000$ requested by customer. Please tell them to email *********************************************** on how they would like to get paid. E transfer is the best option.
Thanks,
Meet
Initial Complaint
22/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Shack Shine provided a service to our residence on April 9,2024. Due to a misunderstanding , we were charged on 2 different credit cards, thus paying double. We have called the company more than once and were told the charges would be reversed on one of the credit cards but it has yet to be done (it has been more than a month).Business response
14/06/2024
Hi,
There was so.e mix up due to ownership change but we will gladly refund that amount. My team is trying to contact with you but feel free to reach out to us at ***********************************************
Thanks,
MEET
Customer response
14/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.