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          Island Travel Inn has 1 locations, listed below.

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            Business ProfileIsland Travel Inn

            Hotels

            Contact Information

            1850 Douglas St

            Victoria, BC V8T 4K6

            Visit Website
            (250) 590-6307

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1850 Douglas St, Victoria, BC V8T 4K6
            BBB File Opened:
            9/3/2012
            Years in Business:
            12
            Business Started:
            9/3/2012
            Business Management
            • Salem Bajarsh, Manager
            Contact Information

            Principal

            • Salem Bajarsh, Manager

            Customer Contact

            • Salem Bajarsh, Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            17/07/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We checked into the island travelers inn at 1850 Douglas street Victoria BC on June 30 2023, for two nights we paid **** after taxes and fees plus a **** deposit. They kicked us out the next morning July 1st at 10:30am claiming we were smoking. Both myself and my wife have asthma and we do not smoke, we both did smell smoke coming from the room beside us though. When asked what proof they had it was us, they admitted they entered our room at 10:50pm June 30th when we weren’t there. * **** * **** ******** ******* *** ** **** *** ***** **** ** ********* ******** **** **** ******* **** ** ******* *** ********* *******. The hotel admitted they went in when we were gone the evening of the 30th and ‘verified’ it was us. Again we do not smoke, and we did not give them permission to enter our room. **** * ***** ***** *** ******* ***** **** **** **** **** ******* ** *** They charged my credit card the **** for the two night stay even though we only stayed there one night and also charged us **** for ‘damages’. They claimed the linen had stains on it which they could not get out and had to throw away the linen, it was hair dye stains, the same stains everyone gets after dying hair and for anyone who does this, they all know that the hair dye color comes out of all fabric. When I spoke to the company to refund my **** charge, they ended up hanging up on me. *** **** **** ** ****** **** *** **** ***** *** ******** *********** *** they entered our room without permission, blamed us for things which we did not do, and wouldn’t work with us in trying to come to an agreement, nor could they offer any proof that the smoke came from our room. I would, at the very least, like the **** refunded back to my visa.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cherie T

            04/04/2024

            They charged my credit card accusing us of stains on linen. They charged me $69 bucks and won't give back my deposit. They didn't do this at check-out. They were rude and told me I would get deposit next day and then made up lies. I'm a nurse and travel all over. Never, in all my life, has this ever happen to me.

            Island Travel Inn Response

            05/04/2024

            Dear Ms. Telfer, I'm sorry to hear about the incident. After conducting a thorough investigation, it appears that your claims are unfounded. Our records indicate that you were informed about the damage deposit of $100 upon check-in, which was supposed to be released within one business day. Unfortunately, a damage was incurred in the room, costing $69, as per our reservation policy to which you consented by agreeing to our terms and conditions. Furthermore, during your check-out, there were reports of verbal abuse directed towards one of our staff members without any apparent reason by your partner and you. Despite this, our staff remained professional and managed to de-escalate the situation effectively. We have documented evidence of your entire stay, and based on these findings, we regret to inform you that you are not welcome to stay at our property in the future.

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