ComplaintsforFalcon Pro Services

• Initial Complaint

  06/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******************************************************************************************************* ************************************************************************************************************************************** Jerett took 2,500$ as an initial deposit for the construction of a washroom in the basement for a total sum of 6,200$. 1st Payment: $2,000 - 14 Jan 2022 2nd Payment: $500 - 22 Jan 2022 The plan was to start the work on January 19th and was assured that the work would be completed within 4 weeks. Between January 19th and February 16th, Jerett just came to my house ONE DAY (Friday, 21st January 2022) to move the Hot water tank (that too the work was done poorly that the overhead pipes were leaking). On February 16, 2022 **** ***************************************************************************************** I asked him to cancel the contract as he was not keeping his word on completing the work. Jerett immediately responded that we would return the deposit after deducting administration charges, material costs & Permit Application charges. Elaborating on the costs that Jerett said he had incurred: Permit Application charges: I enquired with the City of Winnipeg if any permit application was applied for my address to which the city confirmed that that did not receive any permit application. Material costs: To my knowledge there were no materials purchased as we did not stock any material at my house. The only material I saw with him when he came to move the hot water tank were 2 pieces of Pex Pipes. Administration charges: I have no idea what administration charges are involved ****************************************************************************************************************************************************** Anyways, to this date, 05 April 2022, neither has Jerett paid back the deposit nor responding to my messages. ******************************************************************************************************************************************************************************************************************************************************* ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ ********************************************************************************************************************************************************************************************** T********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Business response

  06/05/2022

  Business Response /* (1000, 7, 2022/04/16) */ As the consumer has posted derogatory comments through social media about my business, this consumer can challenge his dispute through small claims court. The customer terminated the contract with our company, without just cause. The customer should be aware that the contractor is responsible for all aspects of the contract, signed by both parties, including the customer that requested a contract for the work. *********** the entire contract where deposits are non- refundable once any work commences. This contract was signed by the customer and contractor, and work had begun.it was the customer that broke the contract terms, not the contractor. ********************************************************************************************************* I would strongly recommend the customer *********************** request a refund properly through the company email. This is definitely not the proper approach to request a refund, nor is it our company policy to refund deposits once a legal contract is signed. ****************************************************************** Consumer Response /* (3000, 9, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* "The customer terminated the contract with our company, without just cause. The customer should be aware that the contractor is responsible for all aspects of the contract, signed by both parties, including the customer that requested a contract for the work. please read the entire contract where deposits are non- refundable once any work commences. this contract was signed by the customer and contractor, and work had begun.it was the customer that broke the contract terms, not the contractor." Consumer Response: For a work that should have been completed 100% by 2 weeks. This person did 2% of the entire contract in 4 weeks. As mentioned earlier, if I waited longer (say, even for a year) this person would not have completed the work and would wait until I cancel the contract because he refused to put a completion date in the contract. ********************************************************************************************************************************************************************** ******************************************************************************************************************************* I have not mentioned anything that did not happen as every communication is documented. Further, I believe this person's action would be considered as "Breach of Trust" in a contractor-client relationship as he was not honest in stating that the necessary permits were filed with the city. I have an email from the city stating that no permit applications were filed during that period. *********************************************************************************************************************************************************************************************************************************************************************** ******************* Not once has the contractor communicated via the company email that is mentioned in his website/business card. All communication were either from his phone or personal email. The etransfer was made to his personal email. Why would the contractor insist that I now request a refund via the company email after numerous requests were made through the phone for which the contractor never bothered to respond. *************************************************************************************** My intention is not to defame anyone or claim anything that is not just. As communicated to the contractor, he can deduct the amount spent for the 2% of work that he did during the 1 day he came out of 4 weeks and refund the remaining. Just because the contract says "Non-refundable deposit" it does not mean that the contractor can keep the money without doing any work and extend the completion beyond acceptable timeframe. I had mentioned to him that time was of the essence to which he agreed before the work started.

• Initial Complaint

  09/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  **************************************************************************************************************************************************************************************************************************** Jerett was contacted in October of 2021 for an estimate for a basement renovation through Kijiji, he had confirmed that he is able to complete the project for under ****** which included setting up a bathroom, moving laundry piping to one side of the basement, and setting piping /electrical for a dry kitchen; with the customer (myself) supplying all materials for the contractor to conduct the work and finishing off cosmetic work (by the customer-myself) including carpet, paint and dry wall so that contractor can work around the 8k budget. On October 23, 2021 Jerett requested a $1000 deposit to start the work; the total amount was sent via e-transfer to ************************ additionally material to start the job on the laundry was purchased by myself including 40 pieces of 2x4s from ****** on Oct 22, 2021; Jerett offered to pick up the 2x4s and store them at his place until they were needed for the framing. Between October and December 2021, the contractor cancelled / didn't show up on multiple occasions, the customer was understanding as it was assumed the contractor was fitting the project among their busy schedule. On Nov 06, Jerett showed up with a one person crew, to demolish an interior wall in the basement to open things up to start up on the bathroom work; the demo work was conducted by the worker in 4 hours, Jerett was only present for 15 mins, a verbal agreement between myself and Jerett indicated that the demo work would include removal of the debris by Jerett and his crew. Multiple cancellations between Nov 06-Dec 16. On Dec 16, Jerett arrived with two workers to dig up the concrete for the pluming work. Work was completed and debris was left in the basement. On Dec 18, Jerett along with his brother showed up to do the plumbing work. Jerett indicated that no permits are required to add the pluming in the basement. Work was completed; however, later on it was discovered that the work completed was not done according to code, no vents were included for the vanity and shower sections. Jerett and the plumber (his brother) came back to fix the issue. Brad was paid **** for the pluming work, which was e-transferred to Jerett on Dec 19, 2022. On Dec 23, 2022 Jerett along with 2 workers showed up to do the concrete work (cover the plumbing work conducted on Dec 18); the workers had no clue on the type of cement to get, the customer had to make a total of 4 trips to ******, to finally get the right type of cement required; *********** ******************************************************* the work was completed. On Dec 24, Jerett sent an invoice for **** for the cement workers, and requested additional funds for the next stages of the project. An agreement could not be reached between myself and Jerett to continue the project due to the timelines, cancellations ********************* shown throughout the process. An agreement was reached between myself and Jerett to stop continuing the project as there was no progress being made, Jerett to drop off the 2x4s that he continues to hold at his place, and remove the debris that was created from the demo work as originally discussed. However, after multiple cancellations, the debris was left and Jerett stopped communicating with the customer. *********************************************************************************************************************************************************************************************************************************************************** Request for resolution: 1. Return the 2x4s to the customer (which were purchased from ****** on Oct 22, 2021 and paid in full by the customer). Or refund the total amount spent = **** 2. Return **** to the customer as the debris clean up was not completed as promised. 3. Keep the remaining balance ****** as payment for demo work, jack hammer rental, refilling of cement. 4. Keep the **** charged for plumbing work by Brad. A total of ***** is owed by Jerett to return to the customer as pluming work will be needed to be dug up and permits obtained to ensure work is done according to code; debris will have to be cleaned up and taken to dump, and 2x4 wood pieces should be returned to me as I paid for them in full. Alex *****

  Business response

  01/01/1900

  No response from the company.

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