ComplaintsforBeyond Exhibitions Inc.
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Complaint Details
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Initial Complaint
24/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 9, 2022 I purchased five Beyond Van Gogh Sacramento tickets (4 Premium Flex and 1 child), totaling $231.56, to attend the event on December 20, 2022. Beyond Van Gogh Sacramento rescheduled their entire event to occur in November of 2022. I made every effort to make the new dates work for myself and my family, but they do not. They emailed information to reschedule by a deadline of September 30 and the "exchange fee" would be waived. They also offered a refund not tied to the deadline in the email. They will not honor either at this point despite many efforts. All I want is the refund they offered and that I am due. * **** ******** **** ** *** ********** ******** *** *********** ***** **** ***** ***** ******* **** ****** ***** ** *** ***** ***** ** ********* ********** ** *********** ***** ** ***** ******** ** *** ********* ** *** ****** ****** **** ******** *** ***** ************ *** ******* * ****** ****** ** ******* * **** ** *** **** **** ***** ******** ******* ********* ** ******* *** *** ******* **** *** ** ******** ** **** ********* **** ** ****** **** **** *** ***** **** **** ******** ** * ******* "We are waiving rescheduling fees for affected patrons until end of day on Monday, September 30th, so for best selection, please select your new admission date and time at your earliest convenience. If you need re-selection assistance, please reach out to our customer service team at *************************** and we will be happy to help. Alternatively, refunds are available on non-rescheduled tickets." I have repeatedly requested a refund for my "non-rescheduled tickets" to which they refuse to honor.Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 9th 2021, I was on the Beyond Van Gogh Rochester's website purchasing a ticket for a yoga class for 4/16. I went through with the purchase and received a confirmation email that 2 tickets were purchased rather than 1 for a total of $125.98 ($56.99 each). I immediately realized this must have been a computer or software glitch and emailed and called the company explaining the situation and asking for a refund of the 1 ticket. They said "per their ticketing" policy that they don't offer refunds but again I explained that this wasn't a purposeful thing or my fault and I simply just asked for what I had the intent of purchasing. They then asked for my confirmation number and said they would forward to the supervisor and be in touch shortly. Three minutes later they emailed "Management has reviewed your request and unfortunately we are unable to accommodate your request for a refund. I apologize for not being able to assist further." Now I had no other options so I went to my credit card company to dispute the $56.99 charge for the 1 ticket. It was granted but then I just found out Van Gogh had reached out to my credit card company saying they would not grant it and again referencing their refund policy. **************************************************************************** ****************************************************** I feel passionately that they should be working with me on this but instead they are completely being unprofessional****************************Business response
03/06/2022
No response from the company.Initial Complaint
02/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December 2, 2021 at 1:35:20 AM EST I finished a transaction for Beyond Van Gogh. The Confirmation email came from ******************************** I purchased two tickets for December 18 to visit in Buffalo. *************************** When I arrived with Pete****** there, was a sign at the door saying that they were closed and that we can use our tickets to go any other time. It didn't say a number to call It just said go any other time... so since I live so far away from Buffalo we decided to wait until set up in Rochester, but they are not letting us use the tickets nor giving us a refund I was only able to speak to someone through Facebook messenger and now they are simply ignoring me and they are not replying to any of my voicemails or emails. Emailed ************************** 2/23/22and called ************** 2/23-24/22 multiple times. No answer ever. No call backs despite multiple ***********************************************I want a full refund of 105.98 The bottom of the email says that the tickets are nonrefundable, but what about when they weren't even available for when the ticket WAS!Business response
03/06/2022
No response from the company.Initial Complaint
29/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello. I ordered 4 tickets to this event back in May. When ordering tickets I was not given the option to select my time slot. The tickets were emailed to me with a 9:45pm showing. I have a medical condition that prevents me from doing activities this late. I have contacted the retailer many times in an attempt to help rectify this issue. I am told I have to re purchase tickets. After reviewing other social media comments by other consumers it seems that many are in this same situation. It appears that there is a system error preventing some users from selecting times for tickets. I have asked multiple times for help from this company and haven't gotten any reasonable solutions besides re ordering tickets-the event is now sold out. Most recently, my emails have gone unanswered. ******************************************************************** *************************** ********************************** I ordered 4 tickets under the email *******************Business response
03/06/2022
No response from the company.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.