ComplaintsforSneaky Leaks Foundation Repair & Water Proofing

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, this business has not finished their job on the house and has not taken our calls or responded to texts, after promising to come back to our house to finish the job. We had hired them to fix the foundation of our house. They were supposed to come back in may to put top soil around our house. **** ** *** ****** **** * ** ********** *** ***. I had to bombard their manager with calls to get her to contact my mother to finish the job. Once I got her in contact with my mom she told my mom that someone was going to come to make an estimate, to see how much too soil they need to finish the job. No one ever showed. My mom texted her and refused to let me contact her again. ** *** ** ** ******* ********* *** ** **** ******** *** *** **** **** ***** ****** ******* **** They came banging on my door to have this job. One day some *** man banged on our door and aggressively told me my mom wasn’t emailing them back. I felt intimidated, * **** ***** ***** ****** ** ** *** *** * **** * ***** **** Please help us contact these people to have this work finished, we have this big hole dug around our house and every time it rains I worry. It’s embarrassing and we have no way to finish this on our own, we don’t own the equipment needed. ****** ***** 

  Business response

  25/07/2023

  This has been dealt with. The complaint should be closed. 

• Initial Complaint

  29/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid $****** dollar for a Project that commenced in June 2022 and is still not finished. The Business is not responding to issues that have been outlined in e-mails as they never followed the Engineers Plans. They are not responding nor trying to resolve the problems which has left the work unfinished and me out of pockets for monies paid with no completed project. They can finish what they can of the job or refund me my complete monies

  Business response

  14/06/2023

  With regard to this complaint, we took a commencement payment and then a mid way payment at the midway point of the work. As far as I was aware the homeowner had contracted a new firm to complete the project. My insurance has covered the damage caused by the errant pile. We were asked to do the repair on the weeping tile portion and waterproof that area which we did and completed. We got halfway through the project and have collected less than half the total cost of the complete project. I’m not 100% sure what he would like us to complete. He contracted a new firm to complete his garage. If he would like us to come back and complete the job as outlined by his engineer we can do that. I had assumed that was not his wish. There would be additional monies owed upon completion of the project. We would honour the original estimate. 

   

  Thank you, 

   

  Marli 

  Business response

  16/06/2023

   

  In response to the additional notes on the complaint.

  I believe originally we only charged Mr. ***** $**** total to repair the garage floor. We also did smash the floor out, excavate and cap the piles for the garage as well to expose anything existing etc. so that labour is included in monies paid up to the half way point of the job as well as hauling etc. We had no way of knowing the garage required different piles so those things needed to be done even just to establish that. As I said previously, if there is additional work he would like us to do/complete regarding the sunroom he can outline that for me and we can definitely discuss it further. The monies paid up until now covered the labour and materials etc. for the first half of the job we were contracted to do. I was not aware he wanted sneaky leaks to complete the work at all as he had asked us to remove our things and said he had hired someone else to complete the work in the garage. 

   

  Regards, 

   

  Marli

  Business response

  27/07/2023

  I’m not insinuating there was more work to be done on this job. I’m saying Mr. ***** had made it clear to me he wanted our things removed from his property as he had a new contractor coming in. Please have him send me a list of the work he would like my company to complete at his home. 

  Customer response

  01/08/2023

   
  Complaint: ********
  
  I am rejecting this response because: ** ** ********** ******

  ** ******** ** *** ****** *********** ******** **** ****** ****** **** *********** ** ***** *** *** **** ******* ** ***** ************** ** *** ********** * ********

  If you review the original information submitted Marli/Steve were fully aware that the sunroom piling was not completed as they have yet to be capped and there was a letter from my Engineer to Marli on what had to be completed.

  There were also several e-mails from me asking when it was going to be completed, a review of monies owed and new plans were sent to them which they responded to.

  Marli and Steve were both aware that the job had not been completed.  The piles remain uncapped and the excavation site is still a mess.

  This statement that I made it clear that I wanted them to remove their things from my property as I had another contractor coming in, is partially true.

  As a matter a fact Marli indicated to me that she knows someone in the Helix Pile business, and she could ask him to give me a quote. I declined.

  The reason was I asked them several times and in several e-mail to remove their equipment as they were using my garage as a storage facility and I was unable to use my garage. So the statement made in this response(which has been written by Steve is completely false and they are using this to insinuate that I told them to leave the job site completely with the job being incomplete.

  I had asked Marli commencing in Sept 2022 to remove their equipment from my garage and yard as I was unable to use my garage and another firm had been hired to complete the garage. They both were fully aware of this. and as a matter of fact Steve was here when the gravel company filled the garage while looking at the sunroom site. He also looked at the sunroom with my Engineers to decide how to fix the mistakes made and how to cap the piles, so this statement completely confuses me and is utterly false.

   

  Marlis last e-mail to Sneaky leaks to my insurance company with a CC to Marli asked them if the walked away from the job. Marli responded that they had not walked away.

   

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• Initial Complaint

  22/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sneaky Leaks started working on under pinning my house a in late December. As work progressed past the first stage I made the first payment of $7165.20 on January 05. As work continued, with some delays because of cold weather, I made the second payment of $10,747.80 on March 03. After the third stage was completed, I paid them $12,243.00 on March 16 for the work that was done. They said they couldn't finish until after the Spring thaw. Sounded believable to me. They left needing to put two more piles on the east side of the house. The front steps had to be demolished to put a pile at the front of the house. They were then to build wooden steps to replace those steps. I also requested that the Uni-Stone sidewalk be replaced with a concrete sidewalk. This was all stated on the contract as well as the total cost. There has been little communication with them since. I had phoned them to come pick up some of the mess that was left behind and to show them that about 18 inches of the electrical cable that was underground that ran to the garage was now above ground. When I pointed that out to Drake, the owner of the business, he said that will be fixed when they come back and finish and clean-up. He also came back once to pick-up the coil of weeping tile and didn't say anything, even though I was home. I have tried to get in touch with them many times by phone, leaving messages that weren't returned. When I finally got Marli *********, project manager, by text message, she said they hadn't forgotten about me, they are coming, weather has made it hard to finish other jobs. When the other jobs are finished, they will come back to finish my job. This was June 28th and 29th and there has been nothing since. I've tried to text her since then, but I believe she is blocking me. The resolution I would like is for them to set a date to finish the job properly, or tell me the can't or won't finish the job so I can get somebody else to do the job. If they don't come back to finish, I would still like them to replace or fix the things that they broke, such as the window in the patio door, the hose reel, the damage to the stucco and foundation, put the cable back where it belongs and clean-up the rest of the mess that was left. ** ******* * *** **** **** **** ** ****** ** **** *** ******** *** **** ** **** ******** ** *** **** *** ****** ***** * ***** **** *** ** **** **** ** *** ********* ****** ***** *** *** **** **** *** * **** ********* ******** ******* **** *** ***** **** ****** *** ***** **** *** *** ************ **** *****************

  Business response

  22/08/2022

  We started Mr. ******* work on his home in December. That work is what was paid for. We have been paid up to date for the work completed on his home. There is a separate estimate containing 3 additional piles with some excavation as well as the steps and side walk. We told Mr. ****** that that work would be scheduled to be completed in the spring. As you know and as is the case for all foundation companies this year we had a very sudden and long thaw followed by a ton of rain. These conditions greatly held us up and delayed us completing work that was on our books even before Mr. *******. I have had at minimum 4 phone conversations with Mr. ****** letting him know what is going on, that we had not forgotten or abandoned him and that he is on our schedule and we will be getting to the work. I've explained to him multiple times what's happening with the weather and ground conditions and why we have been so delayed. I have not taken a deposit for the work in question and am not holding any of his money hostage. Mr ****** continued to call me over and over again even though we had already discussed in multiple conversations what was happening. Then he started texting me. I also responded to his text messages *** **** ***** ** **** ** ***** **** ** *** ****. He has never been blocked in anyway from my phone. We again had text conversations about the work. I informed him we are coming and that everyone has had to be patient this year. He apologized to me via text for his outburst. I explained to him that I cannot call or text him everyday to reassure him and that we ARE coming and we WILL get to it in turn. He agreed and then proceeded to make a formal complaint to the BBB regardless of the multiple conversations we had had via phone as well as text. I informed Mr ****** that this does not "get my attention"
  I'm the way he was anticipating it would and that he is free to find a contractor to do the work who is more able to suit his needs and that we would come to replace the glass and hose reel that were broken and re-bury the cable. I simply can't skip a customer ahead of other customers who's work was sold first or opened up first **** ******* ** ***** *** **** ****** * ***** ** ******* **** ********* I could not have made it any clearer or explained it any better or reassured him that we did not abandon or forget about him and we were coming to do the work. ****** *** ** **** ** *** ***** **** ** ** ******* *** **** *************. Also, the payments he's referred to were for the original invoice for the work that was already done there. The 3 piles were removed from that and added to a new and separate invoice which included the steps and sidewalk. We have not taken money on the work that we haven't done yet just to clarify. I also informed Mr ****** that I would not hold him to any sort of contract with us and if he had someone who was able to get to him sooner he was absolutely free to do so and we would just replace what the guys had broken.
  

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