ComplaintsforPolaris Industries Ltd. Canada

• Initial Complaint

  17/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a 2020 Ranger that was purchased from Polaris. In October I started getting an error code. I called my local dealer and made an appointment for November 8th. He asked that I scan and send my receipt. I also did mention there may be a recall and my unit is still under warranty. He then sent an email telling me they would not book me in. I asked again he said no. I demanded to be put on a list. He finally agreed. It is not 6 months later and he is still not booking me in. ***************************************************************************************** I am unable to ride and he is the closes dealer to me. I have spoken to Polaris head office about this issue and they have done little to help. I have not missed an entire season with my new unit and do not wish to miss another. Note that the job is a few screws and a clip (5 to 10 minutes tops). The dealer local to me is Moto Sport De La Capital but the recall and warranty are with Polaris. Had I not had a warranty this would have been done in November. I was also going to but new tires and get a service done at my own cost. Cancelling services and not rebooking due to a warranty and possible recall (safety issue maybe) is not acceptable. *********************************************************************************************************************

  Business response

  06/05/2022

  Business Response /* (1000, 5, 2022/03/21) */ Our Owner Connections team is currently working with this customer to get his concerns addressed. We last made contact with this consumer on 3/18/22. We are going to continue to work through the warranty channels to get this customer taken care of. Consumer Response /* (3000, 7, 2022/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) To be clear this is a similar message I have been getting since October and no progress has been made. I am happy to work with Polaris but all I am getting is lip service. As I have now been without a vehicle for 6 months (1/4 of my warranty period) I would like the process to be expedited and I would like a consideration for extending my warranty for the period that the vehicle was not useable. The last time I spoke to Polaris on the phone they are actually said that if your vehicle is not fixed by August let us know. Business Response /* (4000, 12, 2022/04/05) */ Hello, I appreciate you bringing this to my attention, I can see that our teams have an active case related to his concerns. We will continue to work with Jamie on his opportunity. Thank you, Neal Consumer Response /* (3000, 16, 2022/04/05) */ I am not sure what "opportunity" is being referenced. I just want to resolve this. It has been 6 months and we have gotten nowhere. I am very willing to work with Polaris but I am not getting any meaningful dialogue or cooperation. It has been long enough, it is time to resolve this and I am open to any reasonable suggestion. Business Response /* (4000, 26, 2022/04/21) */ This customer has been contacted on 4/6. Polaris Owner Connections has yet to hear back from this customer and will try calling them again today, 4/21. Consumer Response /* (2000, 28, 2022/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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