ComplaintsforDiscount Appliances
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
Getting the run around from ur Moncton location. We got a fridge from them back in September, not even two weeks after the freezer stopped working. They had no tech to come look at it and not offering deliver for the exchange(keep in mind we paid a uhall out-of pocket to being it home)spent again for another uhall to do the exchange to have this fridge also not working and on top gave us a bigger one that doesn't fit.and once again no help with the delivery for the exchange. Offering us in store credit that will never be used. With the lost food we spent over $500 and still don't have a working fridge. And still no service from them. I asked them to cover the uhall this time. They refuse. I want my money backBusiness response
16/02/2023
Hello,
The customers fridge is going to Moncton from our Dartmouth location which will be loaded this evening and on the road tomorrow Feb 17/23 and should arrive at our Moncton location by Monday or Tuesday.
As per our Warranty in Moncton we only deal with third party delivery guy, we only do exchanges or in store credits no refunds.
Regards
Customer response
21/02/2023
I am rejecting this response because:
As I told them everytime.I have to spend money in renting a uhall. I live 45min away. So every time it costed me close to $200.I cant keep doing that because they have no teck to come here.I lost all my food when the first Fridge broke. Wich was over $300.I can't afford to rent another uhall for another exchange. This is the 3rd Fridge i pay to have exchange and all not working. I cant keep spending.At this point I should have gotten a brand new one from leon.I want my money back i don't want to deal with this anymore .I don't care about them using a 3rd party for delivery. They coule pay them to do the exchange instead of offering credit that will never be used because this will honestly be the last time I will ever deal with them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.