ComplaintsforB & B Car Clinic
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Complaint Details
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Initial Complaint
15/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
May 17 Had car in for tire change and other repairs. Asked mechanic to look the car over for any components needing repair in the near future. June 1 Accident caused by our front left wheel coming off car. Had the car towed to the mechanic for inspection and repair. June 2 Called Mechanic. Was told the car would be done that day and to wait for a call back. Mechanic never called. June 5-8 I called everyday to ask for details on the damages. Mechanic promised to call back each time but never called. Was quoted under $500 for repairs over the phone. Mechanic claimed repeatedly the accident was caused by a faulty calliper forcing off the wheel and denied changing our tires 2 weeks prior. June 8 Was told again the car would be finished and to expect a call. I called them half an hour before they closed and was told that the car was finished and that it would cost $900. Contacted tow truck driver who stated that the tire was not installed correctly. It is clear from images of the broken calliper that it broke on impact. Had car inspected by second mechanic who stated that broken calliper cannot cause a wheel to come off. Second mechanic also stated we had been overcharged as most of the parts were used and rusted. Tire mechanic repaired ran flat after less than 100km of driving. I took the bolts off and some were cross threaded at the tips and in unsafe condition to drive requiring further repairs. I would like to dispute the cost and come to an agreement significantly lower than what was invoiced.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.