ComplaintsforGlengarry Fences and Decks

• Initial Complaint

  05/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On July 29th, 2022 I gave an e-transfer of 50% as a deposit towards getting garage doors made and installed by Glengarry Fences and Decks, ** ****** *** *** *********** ** ******. He acknowledged receipt of this money by text and said he would probably be doing it in two (2) weeks. Never showed up so I sent him a text on August 23rd, 2022 asking when he would be coming to do the job. He responded August 29th, 2022. He showed up and came to take measurements only. Sent another text on Sept. 5th, 2022 asking when he would come do the job.. he responds Wednesday, Sept. 7th, 2022. No show again. I send him another text on Sept. 7th asking when he will be coming. He doesn't respond. Send another text on Sept. 19th, 2022 to which he doesn't respond. September 24 tried to phone him but he doesn't answer. Left him a message to call me but he does not respond. Oct. 1/22 send him another text asking for a refund of my deposit seeing as he must be too busy to do my garage doors. No response. Oct. 5/22 tried to call him early morning but he doesn't answer. Left him a message to call me.

• Initial Complaint

  30/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On April 7th I reached out to Glengarry fencing via an ad ***** *******l posted on ******** advertising fence repair. They confirmed they were available for the work and provided a $500 quote for the repair and informed they required a 50% deposit. I paid the deposit of $250 to ****** *******L - email is **************************** via e-transfer on April 7th. I requested a date on when the work would be completed and was informed "the week of April 18th" but no one showed up and no one contacted me to inform of the delay. Dates I was informed someone would come do the repair after I inquired: April 18th - When booking was told work would be done this week June 10th - Was told "will send someone Monday" June 27th - Was told "next week" July 11th - Was told "oh definitely" to being here before the end of the month July 27th - Was told "next week" July 31st - I requested to cancel due to multiple no shows and only time I received an update is when I reached out to them. August 1st - was told I would receive my deposit back within 30 days Messaged August 30th, 31st, September 1st, and 5th to request an update as to when the deposit will be returned but my messages went read but not responded. Called business number 613-330-0372 on Sept 6th - spoke to **** and he confirmed he would send the deposit back that evening but still nothing has been received. My phone calls are now ignored and messages are not returned. Called but calls went ignored sept 12 - left voicemail sept 15 - left voicemail Sept 16 Sept 20 Please find attached 12 pictures of my conversation with ***** *******l where he confirmed in writing my deposit would be returned which he has refused to do so.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On May 24, 2022 ***** and I agreed on a cost to repair my deck for a total of $3,028.40. he asked for 50% deposit (The invoice is attached) and the Job was supposed to be completed in the last week of June. On may 28, 2022, I made a 50% payment through ****** for the amount of $1,514.20. He did not show up the last week of June, kept ghosting me and not honoring the multiple dates you gave. Today, his employees showed up, destroyed a part of my deck before you sent me an email telling that the cost will increase by $2500. I told him that under the Ontario Consumer Protection acts he cannot increase the cost higher then 10%. After destroying my deck he threatens to not do the jobs and not refund me with the payment of $1,514.20 if I don't pay $4,014.20 CAD upfront. When ****** put the second payment of $4,014.20 CAD on hold, he now tell me that he won't do the job unless ****** release the fund. After the case was open on ******, ***** sent me a message calling me names (see attached At this time I just want a refund of my 2 payments as I have no confidence that Mr ***** will do the Jobs. ****** ******** ****** **** *********

• Initial Complaint

  05/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1- On March 26, 2022, Mr. ******** and partner came to my home to assess fence damage, giving me a final estimate of $800 for the job, to which I agreed and sent a deposit of $240 via etransfer. 2- I was contacted by phone on June 6, receiving a voicemail. I returned the call late morning and I was told too late to start, it would carry over to June 8. That day was rainy. 3- July 3, I sent a ******** message inquiring when work would begin. The reply was apologetic, giving weather conditions as the reason for not starting. 4- July 14, having had no communication from you, I sent a ******** message asking to refund my deposit of $240 immediately, via etransfer, to my email address. This message was read, but no response or refund done. 5- July 21, I sent a registered letter to this business, requesting the return of my deposit of $240. 6- July 29, the registered letter was picked up from post office. 7- No refund or response received since July 29.

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