ComplaintsforJ & J Shipping & Freight
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On October 7, 2023, I dropped off my barrel to J & J Shipping & Freight AKA Carib Shipping. **** ** ** ***** **** *** **** **** ***** ******** **** ***** **** *** **** *********** **** ** *** ***** ******* **** **** ***** ***** The barrel was being shipped to Trinidad. J & J Shipping & Freight sent an email that my barrel will arrive Nov 15 - Nov 25th, 2023. A few weeks ago, I contacted J & J Shipping & Freight for an update. After several texts, I received a response to reach out to the broker in Trinidad as it is out of their hands. After several calls/emails to Trinidad, I received an email advising there is no record of my barrel. I was asked to contact J & J Shipping & Freight to find out which of the three containers that just arrived has my barrel. I have not received a response. I received a subsequent email from the broker in Trinidad that ETA is Dec 23, 2023 with no guarantees. *** ****** *** ******* *** ****** ** ** ****** ********* ***** ** *** ***** *** **** *** ********* ** *** ****** *** ****** ** *** ****** **** * * * ******** * ******** The broker in Trinidad sent an email advising that J & J Shipping & Freight handed over the barrel to their agent, ******* ********* ******* *****, however, they have no information as to when J & J Shipping & Freight handed over the barrel to their agent and that I should reach out to J & J Shipping & Freight. J & J Shipping & Freight is not responding to any of my emails. * **** ***** ******* *** * **** **** *** ******* ******* **** **** ************ I understand there will be some delay but a barrel should not take 12 weeks to arrive in Trinidad. I shipped a barrel with another company around the same time last year. Yes, there was a delay but it was within reason. My conclusion is that J & J Shipping & Freight did not fulfill their our contractual obligation and handed over my barrel to ******* ********* ******* ***** late. J & J Shipping & Freight was paid on October 10th, 2023.Business response
07/12/2023
Please note the highlighted terms in the ***** invoice regarding the cargo ETA to Trinidad port.
please note *** ********** ** CCF's General Terms and Conditions
Please note *** ********** ** CCF Container Stripping and Cargo Clearance process seasonal info newsletter
Please note CCF would like to take this opportunity to assure Ms.******* that we take our commitment to customer satisfaction very seriously, and we appreciate your patience and understanding. Please refer to our general terms and conditions regarding delays *** ****** and our general terms and conditions related to the broker's responsibility *** *******.
Please note that ***** ******* ******* is a freight brokerage service, and our responsibility is limited to arranging the transportation of freight. We do not exercise any control or supervision over any carrier, its operations, employees, or contractors.
If you have any further concerns or questions, please do not hesitate to contact us*** *** ****
Customer response
08/12/2023
Complaint: ********
I am rejecting this response because:All I need to know is WHEN the business handed over my shipment to the Freight company. Why can't they provide this information?
They provided a reasonable ETA. A barrel generally takes 4 to 6 weeks, max 8 weeks to arrive in the Caribbean no matter the time of the year and sea conditions.
**** ******** ***** ************* *** **** ******* ******* *** *****
I shipped to the same country last year November and the barrel reached after the holidays due to a back log. That was a reasonable delay.
This business is not responding to my emails and reason I reached out to BBB.
The broker in Trinidad asked me to reach out to the business to find out when they handed over the shipment to their agent. They are pretty much saying the delay is because of JJ shipping/Carib. They have also stopped responding to my emails.
**** **** ******** *** ***** ** **** ***** ***** **** ***** *** ******* ** ******** ** * *** ***** *** **** *** **** * ****** ** *** ** ********* ***************
Sincerely,
****** *******Business response
11/12/2023
Hello ******
BL 5011 - DROPPED OFF NOV 1ST
LEFT KLC WAREHOUSE : NOV 17TH
CONTAINER #TCLU5263815
ETA; DEC 23RD
We unfortunately could not have loaded on an earlier shipping vessel due to overcapacity. Vessel sailed the port of Halifax Dec 2/23 for transshipment at Kingston, Jamaica.
Also, please provide a tel# for consignee.
--
KIND REGARDS
Alex J******
****** ******* Sat, Dec 9, 10:58?PM (2 days ago)
to me
Hi Alex,
Thanks for the response.
That explains the delay.
Eric could have called to left me know about the delay and I could have picked up the barrel, shipped it with ******** or *****. *** ***** ******* *** ** **** *** ****** ******* ****** **** ** **** ** ***** ******* *** ******* *** ******** ** ********* ****** **********I told Eric the purpose of sending barrel.
Fingers crossed that it gets there on the 23rd. I'm heading down there in few weeks.
Anyway, can you can get your agent to give our barrel priority to clear?
Consignee is ###-###-####
Regards,
******
J&J Shipping & Freight Carib - Connect <*****************@*****.com> 8:04?AM (5 hours ago)
to ******
Hello ******
Unfortunately you couldn't have picked up the barrel due to the fact all cargo was loaded at the port of Nova Scotia, Halifax
Also, we shall advise our agent to give your barrel priority.
--
KIND REGARDS
Alex J******Customer response
14/01/2024
J & J Shipping promised to have his Trinidad associate put my barrel on a priority list to be cleared. I received an email 2 weeks ago from the company in Trinidad that the barrel arrived however they do not know when the container will be unwrapped. When it does, they will contact the receiver. This morning, I sent J & J Shipment and the Trincargo an email without a response. I went to Trinidad and returned and the barrel is still sitting some where, lost or stolen. At this time, I would like J & J Shipment to reimburse me for the shipping charge and the contents of the barrel. The barrel was picked up Oct 7 by J & J Shipment. **** **** *** ***** ** ******* *********** * ****** ****** *** **** * ****** ** ** ********* ** *** ********** As per my previous complaint, I'm aware that J & J Shipment had the barrel in their possession for a few weeks before it was picked up/delivered to *********'s freight company who kept it for another few weeks before it was shipped to Trinidad. J & J Shipment always quotes the terms and condition of the shipment. Waiting to be unwrapped should not be considered "a normal delay".Initial Complaint
02/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I arrange with the company (jj shipping) on Nov 13th to pick up a crate/ barrel to be shipped over seas. They came to my house on Nov 13th for pick up and based off the invoice ETA to Montego bay Jamaica will be Dec 24th. I contacted JJ shipping and i was told there is a delay until Jan 6. On Jan 20th i called jj shipping and was made aware by JJ shipping that they shipped my Crate. barrel to the wrong location in Jamaica and they will rectify the issue asap. Its now Fed 2nd i have been calling/ emailing for an update & they are ignoring my calls/ emails.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.