ComplaintsforDoyle Plumbing, Heating and Cooling
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Complaint Details
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Initial Complaint
21/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is the culmination of many issues with this company. The issue started in the fall (2022), with their workers (plumbers) either coming unprepared, or not coming at all. They were so late that the work was not able to be completed before our road was snowed in over the winter. This spring the company kept us waiting for “a worker who who knew the job and had been there before.” As there was so much confusion, we asked for someone from management to contact us, and also asked for a quote in writing as to what it would cost to have this job finally completed. We were sent the quote in an email on May 4, but no contact from management. On May 11, their crew finally showed up – none of whom had been there before, nor who knew what was going on –and our bill was almost $700 more than they had told us in the email. We were shocked and dismayed. I paid the original amount as quoted, emailed them about these issues on May 30th, and received no response. All of the above and further details are in an attached document.Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Doyle plumbing and heating installed a pressure tank in my home their employee dropped my old tank ruining some of my rugs the company refused to replace the one that could not be cleaned therefore I left a bad review… Fast-forward the pressure tank stopped working approximately nine weeks later after spending $2000 on it! The company is refusing service and has left me and my children without water because of the bad review I even offered to delete it but they just keep hanging up the phone on me. The owner also made very inappropriate comments to me while in my home… This product should be under warranty but they are now refusing service and just hanging up on me when I call.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.