ComplaintsforHamilton Mountain Gymnastics Center
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Complaint Details
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Initial Complaint
24/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid over $400 to have my daughter registered in gymnastics at the beginning of covid. When the shut downs happened I had a renaming $248 on my account. I messaged the company because I said I know I have a balance I would like to put my daughter in a class They came back and said we sent out emails stating it had to be booked by may 31 2022 or your money would be gone. Which frankly isn't fair. HOWEVER, I checked my emails and actually got NOTHING from Them stating that, and I actually sent screenshots of my email messages from them and them sending emails to me and not one email stated I had to register her by may 31.2022 After sending those emails to prove to her that I never got it she is still denying me my $248. This is a loss to me. * ********* ******** ** ********* **** * * **** *** ********* *** ******** **** *** ** *** ******* ***. It's not fair to me that she thinks she's obligated to keep my money even tho I never received an email.Initial Complaint
18/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had my daughter in this gymnastics program which was locked down due to the pandemic. I had a 216 dollar credit which I asked to be refunded. The company refused and said it would expire in May. I moved back to Hamilton and asked again for my money back. I tried to accommodate putting her in a program. They then said they didn't see my daugters name on that day. **** *** ******** ** **** ****** *****. All the other sports centres never took my money and kept it. I asked to escalate it to a supervisor and it was refused. I am out of money and do not want to be forced to keep my daughter in a program that is dirty and horribly run. For photos my daughters name that they said was book is ****** *.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.