ComplaintsforPRA Group Canada Inc.

Financial Services

Multi Location Business

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Initial Complaint
21/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
PRA has called me multiple times a day for years from different numbers. I have no need to communicate with them. I have blocked hundreds of numbers now. Voicemails have been left and it is an auto robo voice. This is beyond harrassment. There are no collections on my *********** Credit Report. I would like the calls, voicemails and anything else to stop. Consider this my written request.
Business response
22/10/2024
Your complaint has been forwarded to the ********************* for review and response.
We've added your phone number to our Do Not Call list and moved the file in question to a "Cease" status which restricts all future communication. Based on the information provided, it is possible the file in question belongs to yourself and should you wish to discuss the matter further, you can contact one of our Recovery Specialists at **************.
Customer response
22/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they cease all correspondence as requested.

Sincerely,

****** D
Initial Complaint
21/10/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've delt with them before, extremely unprofessional and rude. They keep calling and automatically hangs up when I answer or leaves voicemails daily with no message. I've blocked numerous numbers but they keep calling. I would like my number to be added to a do not call list and for them to cease all communication.
Business response
22/10/2024
Your complaint has been forwarded to the ********************* for review and response.
Your phone number has been added to our Do Not Call list and your file has been moved to a "Cease" status which restricts all future communication. Should you wish to resolve the matter, you can contact one of our Recovery Specialists at **************.
Customer response
22/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
20/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a **** product they long story short told Me I had payed it off waited a year then tried to fraud my bank. They apparently sold that fraud debt to PRA group Canada recently. The **** issue was 11 years ago.
Business response
23/09/2024
Your complaint has been forwarded to the ********************* for review and response.
Upon reviewing the file in question, it appears that you recently requested we stop calling and the Recovery Specialist you spoke with marked your number to bad.
If you have any documentation to support your claim of this being paid prior, please forward it to ******************************************************************** for further review.
Customer response
23/09/2024

Complaint: 22315929

I am rejecting this response because:

Sincerely,

******** ******
after 10 years I dont even have the banking info anymore.
Business response
23/09/2024
Without proof this was previously resolved, I am unable to close the file. However, as your desired outcome was no more contact from PRA Group, we have moved your file to a "Cease" status which restricts all future communication.
Initial Complaint
19/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PRA group Canada is continually calling us multiple times a day from different numbers, its been going on for months. We block the number each time, but they always call again from another one. They never speak or leave a message, just keep calling. We have no business with this company at all. Please make them stop.
Business response
20/09/2024
Your complaint has been received and forwarded to the ********************* for review and response.

Upon reviewing the file associated with the number provided, I see no one has ever answered our call to let us know we had the wrong number. Now that we've been made aware, we can certainly mark it as wrong and stop the calls.
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have been calling me for over a year daily. When I answer no one is there. I have blocked several numbers but they still call me daily from various other numbers. I as far as I know I don't owe them anything but even if I did there is no one there to speak to. I wish for them to take me off their calling list
Business response
06/09/2024
Your complaint has been forwarded to the Compliance department for review and response.
The phone number you've provided has been added to our Do Not Call list.
Initial Complaint
30/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
PRA GROUP INC has incorrectly added a **** *** *********** account under my ******* report that is negatively affecting my credit score. I have been disputing this incorrect file with ******* for the past two months and it still has not been removed because your company is insisting that the information on your end is correct. When the collections account belongs to my sister with a similar name and the same DOB. This has caused me alot of stress as my score is impacted and I have been denied credit. I will be filing a consumer protection complaint against your company and ******* for failing to resolve this in a timely manner.
Business response
03/09/2024
Your BBB Complaint has been forwarded to the Compliance department for review and response.
As we have also received an email from you, please refer to the response recently sent to your email.
Customer response
04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

H*** I******
Initial Complaint
30/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company keeps calling my government work cellphone every single day. They never leave a message and they never call from the same number, so it is impossible to block. I do not have any outstanding debt and I do not use this phone for anything but work. I would like them to please stop calling me.
Business response
03/09/2024
Your complaint has been received and forwarded to the ********************* for review and response.

Upon reviewing the file associated with the number provided, I see no one has ever answered our call to let us know we had the wrong number. Now that we've been made aware, we can certainly mark it as wrong and stop the calls.
Initial Complaint
14/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have been calling me from dozens of different phone numbers multiple times a day every day, leaving voicemails and at one point texting me. The few times I answered the phone there have been no voices and the call would quickly hang up. the name they have used when contacting me is not my name and I do not have any debt I owe them. This has been going on for well over a year, im obviously not meant to be the recipient. Please cease contacting me.
Business response
15/08/2024
Your complaint has been forwarded to the ********************* for review and response.
We have marked the number provided as wrong and added it to our Do Not Call list.
Initial Complaint
31/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have received numerous calls from this business. It seems like theyve called from every province in Canada at this point. *** tried to tell them that I do not owe anything but still receive calls. I reached out to the *** about outstanding student loans and theyve never heard of this business and they told me I dont have anything outstanding with them. I also reached out to the national student loans centre and they said my file is closed so I have no idea why these people keep calling me. They are asking for $1,000 or $800 to clear this debt which I will not pay as I dont owe anything.
Business response
31/07/2024
Your complaint has been forwarded to the ********************* for review and response.
Based on your dispute, we've gone ahead and closed the file, this will stop all communications regarding this file going forward.
Customer response
04/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
14/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Multiple instances of calls related to another persons account. I have personally called back and spoken with agents to clarify that I have had this number for over 20 years. At this point, on three separate occasions there has been an apology from the agent and that the file will be corrected to remove this number. After the second and third time, I have asked how can I be assured that this will not occur again.I had seen at the beginning of this issue that BBB had achieved correcting these calls. Hoping that we can just stop the looping of calls without anyone answering - messages - clarifying that it is not the correct number - repeat.
Business response
14/06/2024
Your complaint has been forwarded to the ********************* for review and response.
The phone number you've provided was marked as a wrong number in December, 2023 and has not been called by PRA Group since. If there is a different number being called, please provide it so it an also be marked as a wrong number. Otherwise, it may be a different company calling you.
Customer response
14/06/2024

Complaint: 21850565

I am rejecting this response because the voice mail I received June 14, 2024 from **************** which stated "Hello, this is an important message on behalf of PRA group Canada in from DCA Inc. Please contact us at ************ and refer to your file number DS491736 thank you ".
Please resolve this error and confirm that my cell number has been added to your Do Not Call list if possible.

Sincerely,

***********************
Business response
17/06/2024
Based on the message you received, it is quite clear that DCA is the company contacting you not PRA Group.
We will reach out to *** to let them know they are calling the wrong number.

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