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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The Queen ******** has a life time guarantee and I sent in everything they asked for now they are saying I abused the pots. Here is the emal Hello ***, Thank you for your reply to Amway **************** with your request to have the complete pan set replaced. I am happy to help you. We appreciate you sending us pictures showing the pan set. As part of the lifetime warranty, we will need some additional questions answered. When you cook, do you use high, medium, or low heat?When you cook, do you season your food inside or outside of the pan?Do you use gas, electric, or flattop stove?Are you the original purchaser of the pan set? We apologize for any inconvenience this may have caused and look forward to receiving additional information regarding the requested replacement of this pan set. It was my pleasure to assist you today. Please let us know if we can be of further assistance. Sincerely, *** **************** ******************************************* ************ Monday through Friday 9 a.m. - 11 p.m. ET here are my answers sent these questions when I replied last time why you are asking again I have no idea Like I said I use low to med heat I season my food outside the pan what ever this has to do with returning pots.As I said before I used all those stoves As I stated before yes I am the original owner of these pots. I got them when I was ************************* and my other half Was *********************** Thank you for contacting Amway **************** regarding your iCook pans. I would be happy to assist you. Please accept our apologies for any inconvenience this might be causing. I have reviewed the photos and researched the warranty, and based on that information we have, the pans are not covered under the warranty. It has been deemed that the pitting is from misuse and improper care. Pitting can be caused by undissolved salt sitting in the pan and can also be caused by improper care when cleaning. Metal utensils and metal scouring pads should not be used in them. The handles are not covered under the warranty and can be ordered by the following numbers.400139 - Side handle for large pieces of ******** ****** - Side handle for smaller pieces of ******** ****** - Long handle for all pans ****** - Lid k*** and finger guard I am sorry that we are unable to replace the pans, but I hope my information is helpful. It was my pleasure to assist you today. Please let us know if we can be of further assistance. Sincerely, ******* **************** ******************************************* ************ Monday through Friday 9 a.m. - 11 p.m. ET It seems to me that they just want me to spend more money on pots that have a life time guarantee as I have said to them I have had these pots over 30 years. and they don't want to honour the life time warrenty
Business response
12/02/2024
This is to acknowledge receipt of the complaint. We are researching the complaint and will respond accordingly.Customer response
12/02/2024
I don't understand where there answer is if it's those questions.
Guarantee Or Warranty Issues this is where I am having the issue with
Date Problem Occured: The problem occured when I got ahold of them and they said they wouldn't warrantee the pots
None Provided
Date(s) Complained: around January 5, **** with first email
None Provided
Purchase Date: I purchased them over 30 years ago I believe
None Provided
Salesperson: I was the sales person because I was a member or IBO at the time. ******************************* was my upline.
None Provided
Product/Service: Buying amway pots They were the *************** at the time. Now they have a different set
None Provided
Model #: ***************
None Provided
Account #: I do not have an account with them anymore as I am not an IBO or represent Amway since many years.
None Provided
Order #: I can't remember the order number
None Provided
Purchase Price: They were over ******* dollars at that time.
None Provided
Payment: they with **** the money out of my account
None Provided None Provided
Disputed Amount: I would like the pots replaced.
None ProvidedCustomer response
12/02/2024
Complaint: 21251235
I am rejecting this response because: There's no answer
Sincerely,
***************************Business response
12/02/2024
We are currently researching and will respond.Business response
14/02/2024
Amway has investigated *************************** complaint dated February 5, ****.
Amways records show that ************** contacted Amways *************************** regarding the lifetime guarantee on cookware she had purchased.
Amway has processed an order for replacement cookware. ************* should receive the replacement cookware before February 19, ****.
Amway considers the matter closed at this time, but is ready to further assist ************** with any addition questions.
*********************Business response
14/02/2024
Amway has investigated *************************** complaint dated February 5, 2024.
Amways records show that ************** contacted Amways *************************** regarding the lifetime guarantee on cookware she had purchased.
Amway has processed an order for replacement cookware. ************** should receive the replacement cookware before February 19, 2024.
Amway considers the matter closed at this time, but is ready to further assist ************** with any addition questions.
*********************Customer response
14/02/2024
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They are now replacing the pots. Thank you for you help
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.