ComplaintsforSouth London Infiniti Nissan Inc.
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had purchased a lifetime rust protection warranty along with the purchase of my vehicle (new Infiniti JX35 2013 Model) on August 1st 2012. I noticed the appearance of rust 6 months ago. Since then, I have made several trips to the dealership and multiple phone calls. I was told that they would file a claim regarding the rust but I have not heard anything since then despite my regular phone calls which are not returned. I believe that they have not investigated the matter further, and as such, have not honoured the rust protection warranty they sold me. I have attached a copy of my warranty paper.Initial Complaint
14/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On Wednesday December 8 my engine stopped functioning so I had towed my car (2018 Nissan Rogue with around 85,000 km on it) to south London Nissan. The service desk manager said it was the fuel pump and recommended to put in a used fuel pump because it only had 15,000km on it and it would be faster. (I did not know this was very bad advice and also didn't it was from a junk yard until later) The next day they quickly put the used fuel pump in and also said my battery was bad so they replaced that. (It was working fine prior to brining it here) After consulting with my father knows a lot about cars, he said it was bad to have a used fuel pump in a car, so he asked the mechanic if he could put a new one in and take the used one out. The mechanic said this should be fine. The manager ****** then called my father and told him they will not put and new fuel pump to pick up the car now and he should have "taught me better". 3 days after getting my car it started shaking, 4 days after getting my car the engine won't run and it is stuck in my garage. ***************************************************************** ***************************************************************** ** I currently have a rental car and will have it looked at by a reputable mechanic. I can send further receipts if neededBusiness response
14/01/2022
Business Response /* (1000, 5, 2021/12/27) */ The vehicle was towed in not running, customer was given the option to wait for a new part that was on back order with no arrival date for hundreds of dollars more or to install a gently used part from a reputable supplier the next day for less than half the cost of a new one. This option saved the customer a great deal of time and money and she happily agreed to it. The father then called to say this was wrong and wanted to wait the unknown time and have the mechanic put in the new one. However he did not want to pay the difference, did not own the vehicle and was not present when the terms were agreed to. We did what the customer agreed to, the vehicle had multiple electrical issues and a limited service history. We are willing to work with the customer if they agree to pay the difference, this has been explained many times. If the father is in charge of his daughters vehicles and expenses, please have him bring it in and agree to pay the bill and we can happily proceed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.