ComplaintsforEast Side Mario's
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Complaint Details
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Initial Complaint
27/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Oct 21, my daughters attended to have a birthday dinner. They all placed their orders and received their salads/bread that were included in the meals. They started eating and their pasta dishes arrived. My daughter had a dried red sauce on the edge of her ******* dish (white sauce), which made them investigate further. Other plates had dried sauce on them and the bottom of the dishes had mold on them. They took pictures and tried to get the server's attention. The manager spoke to them and told them they had to pay for the salads, but he wouldn't charge them for the pasta dishes. Between the 4 teens, they ended up paying $38.90 for a small amount of salad and a drink. They left hungry, but also lost their appetites. We only have 3 of the 4 receipts because one of the girls didn't get it back from the server.Business response
09/11/2023
Have refunded $40.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.