ComplaintsforDigital Extremes Ltd.
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Complaint Details
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Initial Complaint
17/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
D.O.T-8/17/2023 Amount paid-****** I bought this product under the assumption (it's advertised as so) that I was buying an MMO-style RPG game with the purchased pack being extras for said game. It is no longer the game I purchased, and I did not receive the product I paid for and would like a refund.I contacted **** and was directed toward the publisher Digital Extremes Ltd.Initial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Over the last 3+ years, as a video game with microtransactions, I have spent at least $500 if not $1000+ on this company's game: WARFRAME. The dispute is that I was banned with no explanation from being able to use the product, and already 32 hours have gone by with no return contact or resolution.Initial Complaint
04/07/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Digital extremes banned me from their game named ******** refusing to provide clarification or cooperation in proving my innocence so I would like a refund on the products that I have purchased and no longer have access to below is photos of the purchases and a link to a document explaining the entire situation in length ************************************************************************************************* If there is anything I can do to help please contact me and let me know I am more than willingInitial Complaint
12/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I created a warframe account some time ago while I was stationed in south korea with my detachment of the US Army. A few days ago, I'm unable to access my account, it says my account is suspended for breaking terms of service. I inquire about this through customer service, and I am immediately met with a customer service rep accusing me of this activity in a harsh tone and claiming that I won't be able to appeal further. What court of law would hold that up? If I had more money, I would definitely pursue legal action. This type of behavior to represent a company is abhorrent. I guess soldiers returning from korea deserve to get banned and lose a year of progress.Initial Complaint
16/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Hello, ive nearly begged support to help me about a serious issue i had with the game, yet most people ignored it or told me some ** answer, i just wanted to talk to a human being who can hear me out and possibly help with my issue, if the support team changes i will change my review. thanksInitial Complaint
15/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 15th 2022 I was greeted was a message to this online game that I was banned for "threatening players and/or digital extremes" until 2035. I have not threatened anyone and Digital Extremes has failed to respond when asking inquiry or evidence on this claim. I'll be asking for a direct refund of all funds from the account since Digital Extremes has failed to provide evidence on this claim and is taking money from me by withholding this account for a fabricated reason. ***************************************************************** *********Initial Complaint
17/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have been playing a free to play game for years as a way to destress and sort of relax. While they game states it is free to play, it is very hard to progress when you have a full time job as many of these in game items must be crafted from the player and take upwards of 72 real time hours to complete. ******************************** I have gathered many items through trading when I simply did not have the time to wait, and this has resulted in not just my account becoming permanently banned, but me as a person, a Digital Extremes support representative has stated towards me that I am no longer welcome, or allowed to play the game. ******************************************* as one account was banned for a specific reason, and they have just decided to ban me forever from a free to play game.Initial Complaint
29/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date is today 11/26/2021 I bought items from a game by this company and ever since then it's been a buggy mess I can't play. Key storyline stuff is not working properly and ********************************************. I have never seen disrespect of this magnitude. They refuse to fix their stuff and now scammed people by false advertising and won't do anything but literally laugh on email response.
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Customer Complaints Summary
18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.