ComplaintsforPool & Spa Service Experts Inc.
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Complaint Details
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Initial Complaint
05/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
** ********* ** ******* *** **** ** *** *** ** **** ******* ***** ** ****** ***** I gave a deposit to ** on 21 July 2022 for a fibreglass pool installation and all permits. Since then the contact has involved long stretches of ghosting and absolutely no confirmation of when the pool installation would occur and if the permits have been issued. I believe installation could occur anytime in the next fifteen years. Too late for me. I just want my deposit of $11,058.63 returned to me immediately. ** will not respond to emails, texts, snail mail or telephone calls.Business response
04/07/2023
The Consumer was refundedCustomer response
07/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
26/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Gave a deposit for a fiberglass pool install I was told by TJ he would take care of the grading plan required for the permit and install the pool by Sept 7th I have received minimal contact since giving the deposit (18,800.40) on May 8th 2022 He completely stopped responding to my text messages and phone calls on August 9 2022 The grading plan was never completed - and permit was never receivedBusiness response
20/09/2022
Cheque for the full amount of the deposit was returned to the customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.